Customer Support
GORGIAS CRM TOOL
The picture shows how I used Gorgias CRM to consolidate customer communications from email, chat, phone, SMS, and social media into one centralized platform. Managed and resolved customer inquiries, issues, and requests efficiently while utilizing automation tools to improve response time and service quality.
CHECKOUT CHAMP
Used Checkout Champ to manage customer orders, process refunds, and update subscription details. Assisted customers with billing inquiries and resolved payment-related issues through the platform. Monitored transaction records and ensured accurate order fulfillment.
