2021
ABM
Claro M. Recto Senior High School
Your Success is my Passion
I have equipped myself with the following tools, platforms, and applications to get things done in a timely and accurate manner. I am passionately committed to delivering excellent service. I can easily follow instructions and work with less to no supervision at all. I am a street smart who loves to figure out things by myself with the help of Google. I am also flexible in dealing with tasks and can do multitask.
My Skills and Competencies
Social Media Management
Online Bookkeeping
Data Entry
Search Engine Optimization
Certificates
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My Experience and Education
2025
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2025
Sutherland Global Services (Music Streaming)
(Artist Support)
Handling customer contacts via email and chat from music creators that are claiming/requesting access to their unverified artist profile that was automatically created by the platform’s system once an artist released a music after being delivered by a distributor. Main tasks are; verifying the requester's information, paying attention to small details, having a good understanding of the digital music streaming industry, granting and/or rejecting access, providing accurate information, and resolving conflicts (e.g. artist change name, music not uploading, music royalties inquiry, artist profile login issues, etc.)
2024
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2025
Sutherland Global Services (Music Streaming)
(Customer Service Representative)
Reviewing and processing copyright infringement claims via email; taking down infringing contents, notifying both the claimant and the offender to reach an agreement and oftentimes reinstating the infringing content as both parties often receive positive outcomes that are mutually-beneficial. Ensuring strict compliance, accuracy, and safeguarding the clients’ and customers’ trust. Maintained detailed records of customer claims to identify trends, improve workflow processes, and enhance quality of service.
2022
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2024
Teleperformance
(Customer Service Representative)
Designated to a live chat retail line of business, specifically, in one of the largest sporting goods companies in the USA. Assisting customer inquiries, product information, refund/return policies and complaints, providing accurate information regarding company’s policy, handling shipment issues and efficiently resolving conflicts, documenting each interaction, and ensuring customer satisfaction while maintaining quality of service which requires quick, efficient, excellent communication skills, patience, and product knowledge.
My Services
Keyword Researcher
Identifying relevant keywords with high search volume while considering competition to attract target audience.
Off Page Optimization
Build backlinks, foster brand mentions, social media engagement, and improving online reputation thru external sites
Online Bookkeeper
Managing financial records including transactions, payroll, preparing financial reports, ensuring accuracy and stability
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.