As a Client Support Specialist for hotel and flight booking services, I assisted customers with Marriott and Hilton hotel reservations and United Airlines travel inquiries. I provided chat support through Telegram, helping clients with bookings, changes, cancellations, and other travel-related concerns. I also coordinated internal communications through Slack, organized documents in Google Drive, and monitored operational information using Google Sheets. Throughout my role, I focused on providing prompt, professional support, resolving issues efficiently, and maintaining a positive customer experience.

Marriott Account: This is where we manage clients’ trips and organize their accounts.

Telegram Chat Confirmation: This is where we send booking confirmations to clients and maintain clear communication regarding the tasks assigned to me.

Google Email: We use Gmail to monitor clients’ appointments, meetings, and other important communications and updates.