2006
BS Information Technology
Colegio de San Juan de Letran - Calamba
Your All Around Virtual Assistant
Experienced Virtual Assistant with 19+ years of expertise in administrative support, customer service, sales, collections, and operations management. Proven track record of managing calendars, coordinating meetings, handling client communications, maintaining accurate records, and supporting business operations in remote environments. Highly organized, detail-oriented, and proficient in Google Workspace, Microsoft Office, CRM systems, project management software, and AI productivity tools.
Wanna Get to Know Me?
My Skills and Competencies
File Management
Meeting Management
Expense Management
Organizational Skills
Credit Risk Management
Budget And Spend Control
Receipt And Documentation
Time Management
Effective Communication
Critical Thinking
Decision Making
Social Media Scheduling And Content Posting
Calendar Management
Problem Solving
Email Management And Operations
Graphics Design
Certificates
My Experience and Education
April 2023
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May 2026
Bruntwork | Space Construction
(Virtual Assistant | Receptionist)
- Communication Lead: Acted as the go-to person for clients and vendors across all channels, ensuring everyone stayed informed and on the same page.
- Logistics & Scheduling: Scheduled and coordinated appointments, inspections, and site visits while preventing conflicts and missed timelines.
- Data Integrity: Maintained organized digital records for permits, contracts, invoices, and project documentation to ensure fast retrieval and audit readiness.
- Operational Oversight: Monitored progress and documentation across all active projects, keeping our tracking systems accurate and everyone accountable.
- Risk Mitigation: Coordinated follow-ups and confirmations to prevent delays, cancellations, and rework.
- Marketing & Brand Awareness: Posted project updates and contents to company social media accounts to support client communication and marketing.
January 2018
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April 2023
Wells Fargo International Solutions, LLC.
(Senior Account Resolution Specialist)
- Managed high-volume inbound and outbound customer communications.
- Negotiated payment arrangements while maintaining compliance with company and regulatory requirements.
- Resolved complex customer concerns through effective problem-solving and relationship management.
- Consistently met performance, quality, and compliance targets.
- Recognized as a top performer and maintained excellent compliance records.
July 2017
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December 2017
American Express International Inc.
(Collection Specialist)
- Handled customer accounts and negotiated payment solutions.
- Maintained accurate account documentation and activity records.
- Delivered professional customer service while meeting collection objectives.
February 2014
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July 2017
JP Morgan Chase Bank - PGSC.
(Specialist II)
- Security & Verification: Verified check authenticity by analyzing issuer data and deposit patterns to stop fraud before it happened.
- Risk Analysis: Evaluated customer behavior and account history to identify and manage potential financial risks.
- Policy Compliance: Guaranteed that all fund releases and account decisions met strict bank policies and federal Regulation CC standards.
- Account Recovery: Managed 30–60 day delinquent auto loans, partnering with customers to resolve balances.
- Skip Tracing: Utilized advanced search tools and databases to locate and re-establish contact with high-risk account holders.
August 2011
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February 2014
VXI Global Solutions
(Sales Representative)
- Assisted customers in selecting products and subscription services.
- Consistently achieved sales goals and performance targets.
- Built strong customer relationships through consultative selling techniques.
December 2010
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September 2011
Concentrix (IBM Business Processing)
(Collection Specialist)
- Educated customers on financial management and payment solutions.
- Maintained detailed customer records and account documentation.
- Delivered exceptional customer service while resolving account concerns.
July 2010
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December 2010
Concentrix (Convergys)
(Customer Service Representative)
- Provided billing and technical support to customers.
- Resolved customer inquiries through phone-based support channels.
June 2007
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June 2010
SPI Global Solutions (ePLDT Ventus)
(Technical Support Representative)
- Delivered technical support for consumer electronics products.
- Diagnosed and resolved customer issues while maintaining high satisfaction ratings.
My Services
Customer Service | Technical Support
Reliable Solutions, Exceptional Support.
General Virtual Assistant
Dependable Virtual Assistant skilled in organizing tasks, managing schedules, and ensuring smooth operations.
Executive Assistant
Providing high-level administrative support which will allow you to focus on strategic priorities.