2008
BS Information Technology
Colegio de San Juan de Letran - Calamba
Your All Around Virtual Assistant
Virtual Assistant with 19+ years of experience supporting administrative, property management, construction, customer service, and business operations in remote environments. Experienced in managing calendars, coordinating contractors and vendors, scheduling maintenance and site visits, tracking work orders and invoices, communicating with tenants, guests, property owners, and clients, and keeping projects and daily operations organized. Strong at handling multiple priorities, following up on open tasks, maintaining accurate records, and making sure nothing gets missed. Comfortable using Google Workspace, Microsoft Office, CRM and property management systems, project management tools, and AI tools such as ChatGPT and Claude.
Wanna Get to Know Me?
My Skills and Competencies
Debt Collection and Credit Risk Management
Customer Service and Technical Support
Communication and Follow Through
Guest and Tenant Relations
Property and Vendor Management
Construction and Project Coordination
Social Media Scheduling and Content Posting
Administrative Support and Records
Email Management And Operations
Certificates
Professional Experience:
September 2023
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September 2026
Bruntwork | Space Construction
(Virtual Assistant | Receptionist)
- Main point of contact for clients and vendors – keep communication clear across every channel.
- Review and process vendor invoices for repair work, checking everything's accurate and properly documented.
- Sort out billing discrepancies with vendors and internal teams, and confirm repairs are actually done before payment goes out.
- Schedule appointments, inspections, and site visits so nothing gets double-booked or missed.
- Keep digital records organized – permits, contracts, invoices, project files.
- Track progress across active projects to keep documentation accurate and teams accountable.
- Follow up with clients and vendors to prevent delays and rework.
- Post project updates to the company's social media to keep clients in the loop.
April 2022
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September 2023
Superhost Labs LLC. - Techvestor
(Property Manager | Guest Experience Associate)
- Managed day-to-day guest communications and property operations for a 300+ property Airbnb portfolio, handling complaints, maintenance issues, and stay-related concerns across multiple channels.
- Helped maintain a 4.75-star average portfolio rating through timely communication, problem-solving, and consistent guest support.
- Coordinated inspections, maintenance, repairs, cleaners, property managers, and vendors to resolve issues quickly with minimal disruption to guests.
- Handled escalations and special requests while balancing guest satisfaction, property needs, and company policies.
- Reviewed vendor invoices and supporting documentation, identified discrepancies, and coordinated corrections before payment.
- Managed reservations, calendars, guest records, property information, and travel logistics while keeping information accurate and confidential.
- Resolved complex guest complaints with clear, professional communication and a focus on finding practical solutions.
January 2018
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April 2022
Wells Fargo International Solutions, LLC.
(Senior Account Resolution Specialist)
- Collected over $100,000 per month managing high-volume inbound and outbound customer communications.
- Held a conversion rate above 60% while negotiating payment arrangements within company and regulatory requirements.
- Handled 350–400 accounts daily via automatic dialer, working through complex concerns with effective problem solving.
- Consistently met performance, quality, and compliance targets; recognized as a top performer for sustained results.
July 2017
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December 2017
American Express International Inc.
(Collection Specialist)
- Reached an 85% conversion rate on charge card accounts and 60% on credit card accounts through effective negotiation.
- Handled customer accounts and negotiated payment solutions.
- Kept account documentation and activity records accurate.
February 2014
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July 2017
JP Morgan Chase Bank - PGSC.
(Collection Specialist | Senior Specialist - Deposit Review)
- Consistently exceeded a target of 10 skip-trace connects per week, locating customers who had changed phone numbers or addresses.
- Collected payments and submitted delinquent loan accounts for repossession based on account recovery outcomes.
- Verified check authenticity by analyzing issuer data and deposit patterns to stop fraud before it happened.
- Evaluated customer behavior and account history to identify and manage potential financial risk.
- Made sure fund releases and account decisions met strict bank policy and federal Regulation CC standards.
August 2011
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February 2014
VXI Global Solutions
(Sales Representative)
- Assisted customers in selecting products and subscription services.
- Consistently achieved sales goals and performance targets.
- Built strong customer relationships through consultative selling techniques.
December 2010
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September 2011
Concentrix (IBM Business Processing)
(Collection Specialist)
- Educated customers on financial management and payment solutions.
- Maintained detailed customer records and account documentation.
- Delivered exceptional customer service while resolving account concerns.
July 2010
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December 2010
Concentrix (Convergys)
(Customer Service Representative)
- Provided billing and technical support to customers.
- Resolved customer inquiries through phone-based support channels.
June 2007
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June 2010
SPI Global Solutions (ePLDT Ventus)
(Technical Support Representative)
- Delivered technical support for consumer electronics products.
- Diagnosed and resolved customer issues while maintaining high satisfaction ratings.
Services I Offer:
Maintenance & Vendor Coordination
Coordinate cleaners, vendors, and maintenance teams for repairs, inspections, visits, and timely issue resolution.
Invoice & Billing Support
Review invoices, verify completed work, identify discrepancies, and coordinate corrections before processing payments.
Collections Support
Handle collection calls, payment arrangements, follow-ups, account documentation, and customer negotiations while ensuri
Construction Administrative Support
Provide remote admin support for remodeling and construction businesses, including scheduling, documentation, client and
Project & Contractor Coordination
Assist with contractor scheduling, site visits, work orders, project updates, and client/vendor communication.
Guest Communication & Support
Handle guest inquiries, bookings, requests, complaints, and stay concerns with timely, professional support.