Hey I am Claiza

Healthcare Knowledge. Administrative Precision. Virtual Excellence.

I am Ma. Claiza Buñag from Iloilo City, Philippines, a Registered Pharmacist and healthcare professional with experience in pharmacy, caregiving, healthcare operations, customer solutions, and business management. Having worked across the Philippines and the United Kingdom, I bring a strong foundation in healthcare, administration, customer service, and professional adaptability.

My academic background includes a Bachelor of Science in Pharmacy in the Philippines and a Master of Science in International Hospitality Management in the United Kingdom. My career journey spans from working as a Pharmacist in the Philippines, to a Carer and Activity Support Worker in the UK, and more than nine years with Reed Elsevier Philippines, Healthcare Department, where I progressed from Customer Solutions Specialist to Operations Supervisor I. I also gained entrepreneurial experience as a Laundry House Business Owner, managing daily operations, customers, records, finances, and compliance.

Today, I apply these experiences as a Medical Virtual Assistant, providing support in medical data entry, familiarity with EHR/EMR and medical records management, insurance verification, documentation, data validation, research, quality assurance, and administrative tasks. I deliver accurate, organized, and confidential support to help healthcare professionals streamline their workflows and stay focused on quality patient care.

Claiza E Bunag
Iloilo City, Philippines
ma.claiza.bunag@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Team Leader | Leadership
Phone, Email and Calendar Management
Healthcare Administrative Support
Healthcare Knowledge and Terminology
HIPAA and Patient Confidentiality
Medical Records Management and EHR/EMR Familiarity
Data Validation and Quality Assurance
Insurance Verification and Eligibility Checking
Medical Data Entry and Documentation
Data Entry and Web Research

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2026
TRAININGS

ILOVA
"How to become a CLIENT-READY Virtual Assistant"

2026
TRAININGS

PROVA
General VA | Medical VA

2026
TRAININGS

CLAIRVOYANCE
Medical VA | Medical Transcription | Medical Coding

2011
Master of Science in International Hospitality Management

University of Wales Institute, Cardiff (United Kingdom)

2007
Pharmacists Licensure Examination

Professional Regulation Commission (PRC)
Board of Pharmacy (Manila, Philippines)

2006
Bachelor of Science in Pharmacy

University of San Agustin
(Iloilo City, Philippines)

February 2026 - August 2026
Claiza’s Laundry House
(Operations Manager)

• Manage the day-to-day operations of a home-based laundry business, ensuring efficient workflow and timely service delivery.
• Handle customer inquiries, bookings, order tracking, and service updates through phone and text
• Schedule laundry pickups, deliveries, and customer appointments while maintaining an organized daily calendar.
• Maintain accurate records of customer orders, payments, expenses, and inventory using organized filing and record-keeping systems.
• Process payments, issue receipts, and perform basic bookkeeping, cash reconciliation, and financial record maintenance.
• Prepare and file quarterly BIR tax returns, including BIR Form 1701Q and BIR Form 2551Q, ensuring timely and accurate compliance with tax regulations.
• Maintain the business Books of Accounts, including the Cash Receipts Book and Cash Disbursements Book, ensuring accurate recording of daily financial transactions.
• Prepare, file, and pay quarterly Local Business Tax with the City/Municipal Treasurer's Office, ensuring compliance with local government requirements.
• Monitor inventory levels and coordinate the purchase of laundry supplies and equipment as needed.
• Resolve customer concerns professionally to maintain high customer satisfaction and encourage repeat business.
• Manage the business's social media presence by responding to customer inquiries and promoting services.
• Organize and maintain both digital and physical business documents for easy retrieval and audit readiness.
• Demonstrate strong organizational, administrative, time management, problem-solving, and multitasking skills while independently managing all aspects of the business.

March 2025 - January 2026
Reed Elsevier Philippines
(Operations Supervisor I)

• Supervise daily operations of the assigned Cigna healthcare account, ensuring service level agreements (SLAs), quality standards, and productivity targets are consistently achieved.
• Lead, coach, and develop a team of healthcare operations specialists by providing regular performance feedback, mentoring, and career development support.
• Monitor operational metrics, identify performance trends, and implement action plans to improve efficiency, quality, and customer satisfaction.
• Conduct regular team huddles, one-on-one coaching sessions, and performance reviews to drive employee engagement and accountability.
• Ensure compliance with Cigna policies, healthcare regulations, company procedures, and data privacy requirements, including HIPAA-related processes where applicable.
• Collaborate with cross-functional teams, clients, and stakeholders to resolve operational issues, manage escalations, and support process improvements.
• Analyze workflow, staffing requirements, and volume forecasts to optimize resource allocation and maintain operational continuity.
• Review quality audit results, identify root causes of errors, and implement corrective and preventive actions to improve overall team performance.
• Prepare and present operational reports, dashboards, and business updates to management, highlighting key performance indicators (KPIs), risks, and improvement initiatives.
• Support the implementation of new processes, system enhancements, and client-driven initiatives while ensuring smooth change management and minimal business disruption.
• Handle client escalations and ensure timely resolution of complex healthcare claims or member-related issues.
• Coordinate onboarding and training of new hires, ensuring readiness to meet operational expectations.
• Recognize and reward high-performing team members to foster a positive and results-driven work environment.
• Partner with Workforce Management and Quality teams to improve scheduling, productivity, and service delivery.

October 2016 - March 2025
Reed Elsevier Philippines
(Customer Solutions Specialist)

• Conduct client meetings and consultations with Cigna representatives to address operational requirements and service-related concerns.
• Perform data validation, including accurate data entry, demographic verification, and insurance eligibility verification through phone and system-based processes.
• Document completed activities, maintain accurate records, and communicate findings, recommendations, or process improvements to relevant stakeholders.
• Deliver high-quality customer support by researching, resolving, and responding to client inquiries through email and outbound callbacks while consistently meeting established service level agreements (SLAs).
• Ensure compliance with corporate policies and procedures related to authentication, data privacy, information security, and record retention.
• Utilize multiple healthcare systems, databases, and internal tools to perform research, validate information, and document case activities.
• Investigate client issues, identify trends or recurring concerns, and escalate complex cases to the Supervisor or appropriate teams for timely resolution.
• Coordinate with insurance providers and healthcare providers to verify, clarify, and communicate accurate patient and insurance information.
• Maintain a high level of accuracy, quality, and attention to detail in all customer interactions and data processing activities.
• Contribute to operational excellence by ensuring compliance with quality standards, supporting process improvements, and delivering an exceptional customer experience.

August 2015 - February 2016
Generika Pharmacy
(Community Pharmacist)

• Provided professional medication counseling and customer service to patients and healthcare providers.
• Accurately reviewed and dispensed prescriptions while maintaining complete and organized records.
• Verified medication accuracy, resolved prescription discrepancies, and monitored patient medication profiles.
• Assisted customers with over-the-counter medication selection and identified potential drug interactions.
• Prepared pharmaceutical products, including customized dosage forms (e.g., suspensions).
• Managed inventory, stock replenishment, product ordering, and receiving of deliveries.
• Monitored proper storage conditions, including temperature-sensitive medications and vaccines, ensuring compliance with pharmacy standards.
• Conducted inventory counts and monitored near-expiry medications to minimize product waste.
• Processed sales transactions and handled daily cash reconciliation.
• Entered and maintained inventory and order information using online pharmacy systems.
• Managed email communications, order updates, and supplier coordination.
• Maintained an organized, clean, and compliant pharmacy work environment.

December 2013 - June 2015
Buena Pharmacy
(Community Pharmacist)

• Provided professional medication counseling and customer service to patients and healthcare providers.
• Accurately reviewed and dispensed prescriptions while maintaining complete and organized records.
• Verified medication accuracy, resolved prescription discrepancies, and monitored patient medication profiles.
• Assisted customers with over-the-counter medication selection and identified potential drug interactions.
• Prepared pharmaceutical products, including customized dosage forms (e.g., suspensions).
• Managed inventory, stock replenishment, product ordering, and receiving of deliveries.
• Monitored proper storage conditions, including temperature-sensitive medications and vaccines, ensuring compliance with pharmacy standards.
• Conducted inventory counts and monitored near-expiry medications to minimize product waste.
• Processed sales transactions and handled daily cash reconciliation.
• Entered and maintained inventory and order information using online pharmacy systems.
• Managed email communications, order updates, and supplier coordination.
• Maintained an organized, clean, and compliant pharmacy work environment.

January 2012 - July 2013
The Orchard Centre (Care UK) - Surrey, UK
(Activity Support Worker)

• Delivered person-centered care while maintaining professionalism, empathy, and confidentiality.
• Maintained accurate and timely documentation of resident care, medication assistance, health observations, incidents, and daily progress.
• Reported changes in residents' conditions to nurses and healthcare professionals to ensure continuity of care.
• Assisted with medication reminders and administration in accordance with care plans and organizational policies.
• Coordinated daily activities and recreational programs to support residents' physical, social, and emotional well-being.
• Assisted with meal planning, food preparation, and monitoring residents' nutritional needs.
• Maintained inventory of medical, cleaning, and household supplies, ensuring adequate stock levels.
• Performed inventory checks and organized supplies to support efficient daily operations.
• Ensured compliance with health, safety, and infection control policies and procedures.
• Participated in team meetings, staff training, and ongoing professional development.
• Supported daily household operations, including maintaining clean, organized, and safe living environments.

February 2011 - July 2013
Copperfield House - Surrey, UK
(Senior Carer)

• Delivered person-centered care while maintaining professionalism, empathy, and confidentiality.
• Maintained accurate and timely documentation of resident care, medication assistance, health observations, incidents, and daily progress.
• Reported changes in residents' conditions to nurses and healthcare professionals to ensure continuity of care.
• Assisted with medication reminders and administration in accordance with care plans and organizational policies.
• Coordinated daily activities and recreational programs to support residents' physical, social, and emotional well-being.
• Assisted with meal planning, food preparation, and monitoring residents' nutritional needs.
• Maintained inventory of medical, cleaning, and household supplies, ensuring adequate stock levels.
• Performed inventory checks and organized supplies to support efficient daily operations.
• Ensured compliance with health, safety, and infection control policies and procedures.
• Participated in team meetings, staff training, and ongoing professional development.
• Supported daily household operations, including maintaining clean, organized, and safe living environments.

October 2010 - February 2011
Tordarrach Nursing Home - Wallington, UK
(Care Assistant)

• Delivered person-centered care while maintaining professionalism, empathy, and confidentiality.
• Maintained accurate and timely documentation of resident care, medication assistance, health observations, incidents, and daily progress.
• Reported changes in residents' conditions to nurses and healthcare professionals to ensure continuity of care.
• Assisted with medication reminders and administration in accordance with care plans and organizational policies.
• Coordinated daily activities and recreational programs to support residents' physical, social, and emotional well-being.
• Assisted with meal planning, food preparation, and monitoring residents' nutritional needs.
• Maintained inventory of medical, cleaning, and household supplies, ensuring adequate stock levels.
• Performed inventory checks and organized supplies to support efficient daily operations.
• Ensured compliance with health, safety, and infection control policies and procedures.
• Participated in team meetings, staff training, and ongoing professional development.
• Supported daily household operations, including maintaining clean, organized, and safe living environments.

April 2009 - January 2010
James Home Pharmacy
(Community Pharmacist)

• Provided professional medication counseling and customer service to patients and healthcare providers.
• Accurately reviewed and dispensed prescriptions while maintaining complete and organized records.
• Verified medication accuracy, resolved prescription discrepancies, and monitored patient medication profiles.
• Assisted customers with over-the-counter medication selection and identified potential drug interactions.
• Prepared pharmaceutical products, including customized dosage forms (e.g., suspensions).
• Managed inventory, stock replenishment, product ordering, and receiving of deliveries.
• Monitored proper storage conditions, including temperature-sensitive medications and vaccines, ensuring compliance with pharmacy standards.
• Conducted inventory counts and monitored near-expiry medications to minimize product waste.
• Processed sales transactions and handled daily cash reconciliation.
• Entered and maintained inventory and order information using online pharmacy systems.
• Managed email communications, order updates, and supplier coordination.
• Maintained an organized, clean, and compliant pharmacy work environment.

June 2008 - March 2009
Chen’s Pharmacy
(Community Pharmacist)

• Provided professional medication counseling and customer service to patients and healthcare providers.
• Accurately reviewed and dispensed prescriptions while maintaining complete and organized records.
• Verified medication accuracy, resolved prescription discrepancies, and monitored patient medication profiles.
• Assisted customers with over-the-counter medication selection and identified potential drug interactions.
• Prepared pharmaceutical products, including customized dosage forms (e.g., suspensions).
• Managed inventory, stock replenishment, product ordering, and receiving of deliveries.
• Monitored proper storage conditions, including temperature-sensitive medications and vaccines, ensuring compliance with pharmacy standards.
• Conducted inventory counts and monitored near-expiry medications to minimize product waste.
• Processed sales transactions and handled daily cash reconciliation.
• Entered and maintained inventory and order information using online pharmacy systems.
• Managed email communications, order updates, and supplier coordination.
• Maintained an organized, clean, and compliant pharmacy work environment.

March 2007 - June 2008
Saviour International Hospital
(Hospital Pharmacist)

• Provided professional medication counseling and customer service to patients and healthcare providers.
• Accurately reviewed and dispensed prescriptions while maintaining complete and organized records.
• Verified medication accuracy, resolved prescription discrepancies, and monitored patient medication profiles.
• Assisted customers with over-the-counter medication selection and identified potential drug interactions.
• Prepared pharmaceutical products, including customized dosage forms (e.g., suspensions).
• Managed inventory, stock replenishment, product ordering, and receiving of deliveries.
• Monitored proper storage conditions, including temperature-sensitive medications and vaccines, ensuring compliance with pharmacy standards.
• Conducted inventory counts and monitored near-expiry medications to minimize product waste.
• Processed sales transactions and handled daily cash reconciliation.
• Entered and maintained inventory and order information using online pharmacy systems.
• Managed email communications, order updates, and supplier coordination.
• Maintained an organized, clean, and compliant pharmacy work environment.

My Services

Data Entry / Web Research

Accurate data entry and web research, delivering organized, verified, and reliable information.

Insurance and Billing Services

Insurance verification, eligibility checks, billing support, claims documentation, and patient data entry.

Appointment Setting

Schedule patient appointments, confirmations, follow-ups and calendar updates accurately and efficiently.

Medical Transcription and Documentation

Transcribe medical reports, organize healthcare documentation, and maintain accurate patient records.

Patient Records and Administrative Support

Manage patient records, documentation, and daily healthcare administrative tasks.

Medical Virtual Assistance

Accurate, confidential and reliable support in all aspects of healthcare administrative tasks.


Works

Medical Virtual Assistant

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Iloilo City,
Philippines
Email :
ma.claiza.bunag@gmail.com


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