2017
Hotel and Restaurant Management
Mindanao Polytechnic College
YOUR PRODUCTIVITY VA PARTNER IN CRIME
Hi, I’m Dannica, but you may call me Rose. I’m 29 years old and currently living in General Santos City, Philippines. I’m an adaptable and detail‑oriented professional with a solid background in administrative support, customer service, and operations management.
I began my career in Manila, where I worked as a cashier and telemarketer for Aristocrat. I handled tax processing, senior discount computations, receipt tallies, cash management, customer calls, bulk orders, event scheduling, and financial monitoring — all of which strengthened my accuracy, organization, and ability to manage multiple tasks at once. I later transitioned into the BPO industry, supporting both US‑ and Singapore‑based accounts. I worked as a sales agent for Omaha Steaks and as a customer support representative for Singtel, where I handled inquiries, troubleshooting, and complaint resolution. These roles enhanced my communication skills, professionalism, and ability to work efficiently under pressure. I also gained international experience working on a cruise ship as a secretary in buffet and assistant secretary of main dining services, where I handled coordination, MLC, reports and documentation.
Today, I’m pursuing a Virtual Assistant role where I can apply my strengths in email management, scheduling, data entry, documentation, customer support, and day‑to‑day administrative tasks. I am proactive, reliable, and committed to delivering accurate, timely, and high‑quality work.
If you’re looking for someone who’s friendly, dependable, and committed to making your day easier, let's book for a discovery call. I'm one call away.
Core Skills and Competencies
A quick overview of the key strengths I bring as a Virtual Assistant, focused on accuracy, organization, and efficient task management.
Executive VA
Lead Generator
Voice Caller
Non Voice
Data Entry
Certificates
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PROFESSIONAL TIMELINE
"Choose a job you love and you will never have to work a day in your life" Timeline history of my career direction and assessment formy current performance , expectationms and future possibilities
2022
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2026
MSC CRUISES
(MESS ATTENDANT/ BUFFET SECRETARY/ ASST SECRETARY)
I have strong administrative experience from working in buffet service, where I handled weekly scheduling for the crew. Their tasks and shifts changed every week, so I used Excel to organize their schedules, prepare reports, send emails, manage ordering, and create food labels and signage using Word and PowerPoint. This role helped me develop excellent coordination skills and the ability to manage multiple tasks with accuracy.
As an assistant secretary in the dining office, I supported the scheduling of more than 100 crew members, ensuring that each one met their required 11hour duty while fitting into different time slots. I continued using Excel extensively and handled a larger volume of reports, emails, and administrative tasks similar to those of a buffet secretary but with greater responsibility and workload. This strengthened my attention to detail, time management, and ability to work efficiently under pressure.
These experiences allowed me to build strong skills in scheduling, documentation, reporting, email management, and organizing large teams all essential qualities for a Virtual Assistant. I’m confident that I can bring the same level of accuracy, reliability, and proactive support to your business.
2020
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2021
Concentrix
(Call Center Agent)
After my role at Aristocrat, I worked as a call center agent. My first account was Omaha Steaks, where I handled both inbound and outbound calls for a USbased sales campaign. My responsibilities included promoting products, assisting customers with their orders, and consistently upselling to increase revenue. This role strengthened my communication skills, product knowledge, and ability to build rapport with customers.
My second account was Singtel, based in Singapore. I managed calls related to product inquiries, service issues, general questions, troubleshooting, and customer complaints. I handled escalations, coordinated followup calls, and ensured that every concern reached the appropriate Singtel department. I also created detailed reports to track issues and support faster resolution for customers.
These experiences helped me develop strong customer service skills, problemsolving abilities, and a high level of professionalism. I learned how to multitask, manage schedules, document information accurately, and communicate clearly all essential qualities for a Virtual Assistant.
2018
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2020
The Aristocrat
(Cashier/ Telemarketer)
In my previous role as a cashier, I handled customer billings and ensured that all totals matched our manual computations, whether payments were made through cash, cheque, or card. I processed taxes, senior/PWD discounts, and recorded all transactions accurately in our logs. This strengthened my attention to detail, accuracy, and ability to manage financial information responsibly.
Aside from cashiering, I also worked as a telemarketer, where I managed incoming calls and walkin inquiries related to food orders, bulk purchases, and party or event bookings. These responsibilities required clear communication, strong customer service skills, and the ability to handle large transactions with professionalism and care.
These experiences helped me develop key skills that are essential for a Virtual Assistant such as organization, multitasking, customer support, documentation, and reliable task management. I’m confident that I can bring the same level of accuracy, efficiency, and professionalism to your team.
Services Offered
A summary of the administrative, data entry, and customer support services I provide to help keep your business organized and running smoothly.
Lead Generator
Identifying potential clients, researching prospects ,gathers accurate information to support sales , outreach efforts.
Data Entry / Web Researcher
Include managing emails and schedules, preparing spread sheets,reports, and maintaining well‑structured digital files.
Executive VA
Help executives stay focused on high‑value tasks while managing the administrative and operational behind the scenes.
Voice
I provide voice support by handling calls with professionalism, clarity, and confidence.
Non Voice
By providing accurate chat and email support to ensure smooth communication and reliable assistance.
Personal Preferences
"Knowing others in intelligence. Knowing yourself is pure wisdom. Mastering others is strength. Mastering yourself is true power."
Joshua Delfin
Dannica handles escalated Singtel calls with calm professionalism, delivers clear solutions, and supports both voice and non‑voice tasks with accuracy and reliability making her a strong asset to any team.
Ronald Neri
Dannica learns fast and handles sudden tasks and paperwork efficiently, even with a large dining crew. She supports the secretary with reports and manages high‑volume emails for both onboard operations and MSC’s office in Sorrento.