2003
Bachelor of Business Administration
Silliman University
Your Partner in Productivity
Customer Service and Technical Support professional with 20 years of BPO experience, currently transitioning into a Virtual Assistant role. Experienced in supporting international customers and resolving complex technical issues. Detail-oriented, highly organized, and committed to continuous learning through Virtual Assistant training to deliver reliable remote support.
My Skills and Competencies
Calendar and Email Management
Communication and Time Management
Attention to Detail
Data Entry
CRM and Ticketing Documentation
Call Handling and Multitasking
Certificates
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My Experience and Education
2005
-
2025
Synnex Concentrix
(Senior Advisor 1)
Provided technical and product support to international clients for computers, software, gadgets, and networking
Followed established workflows and documentation standards
Maintained detailed documentation and followed structured support processes
Handled escalated and complex technical cases
Performed advanced troubleshooting
Ensured timely resolution with accurate system documentation
My Services
Calendar/Email Management
Managing schedules, organizing meetings, responding to emails, and coordinating appointments.
Travel Coordination
Arranging flights, hotel bookings, itineraries, and travel schedules.
CRM Management
Updating customer records, managing databases, and maintaining accurate information
Customer Support
Providing excellent customer assistance by addressing inquiries and resolving concerns.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.