Hi! I’m Edna, a dedicated Customer Support Specialist with over 5 years of experience in the BPO industry, specializing in customer service, email and chat support, technical support, and order management. I also have over 8 years of sales experience, which has strengthened my communication, problem-solving, and customer relationship skills.
Throughout my experience, I’ve handled high-volume customer inquiries, averaging around 90 tickets per day, while ensuring accurate, timely, and professional responses. I’m comfortable assisting customers with concerns, troubleshooting issues, processing orders and refunds, and following company procedures and service standards.
I’m also trained as a General Virtual Assistant, with experience in tools such as Zendesk, Salesforce, Google Workspace, Microsoft Office, Canva, and Notion.
I take pride in being reliable, patient, organized, and customer focused. If you’re looking for someone who can communicate effectively, solve problems, and provide a positive customer experience, I’d love to support your team!
Informatics International College Diliman
Resolved customer complaints by identifying solutions and ensuring customer satisfaction.
Responded to customer inquiries via phone, email, and chat in a professional and timely manner.
Achieved performance goals related to customer satisfaction, response time, and issue resolution.
Demonstrated strong communication, problem-solving, and multitasking skills while handling
high-volume interactions.
Hands-on experience in fast-paced store environments. Assisting customers with product selection.
Handling cash and POS transactions, and maintaining organized, visually appealing merchandise displays.
Meet sales targets, upsell products, and create positive shopping experiences that encourage repeat business.
Made relevant business and investment proposals, making Facebook pages and conducting Marketing Research.
Strong communication and interpersonal skills with a team-oriented mindset and attention to details.
Shopify Product Lister skilled in product uploads, SEO optimization, inventory management, and data entry.
Lead Generator specializing in LinkedIn research, lead sourcing, and database management.
Search the Internet for information on a wide variety of topics.
Detail-oriented Medical VA skilled in appointment setting, records management, and patient communication.
Edna is adaptable, proactive, and a strong team player. She communicates effectively, collaborates well with others, and consistently demonstrates professionalism. She will be a valuable asset to any organization.
Edna consistently demonstrates professionalism, dedication, and reliability. She exceeds expectations, maintains excellent attendance, and brings a positive attitude. She would be a valuable asset to any organization.
Edna is a dedicated and dependable professional with strong communication and customer service skills. She consistently delivers quality work, exceeds expectations, and would be a valuable asset to any organization.
