I’m Gelyn Lajo Pelagio, but you can call me Ge. I’m 30 years old, based in Quezon City, Philippines and a committed professional who strives for excellence while maintaining strong family values. Having been in a committed relationship for the past 12 years and currently preparing to start an exciting new chapter through marriage in January next year.
I earned my Bachelor of Science in Business Administration major in Marketing Management from Access Computer and technical Colleges in 2021. I worked as a Customer Support Representative for over 4 years and I gained valuable experience in communication, problem-solving, time management, and conflict resolution, while enhancing my ability to work effectively under pressure and deliver excellent customer service. Additionally, I underwent General Virtual Assistant training to broaden my expertise and develop relevant administrative and technical skills, allowing me to deliver professional, reliable, and client-focused service.
Contact me today to learn how I can help streamline your operations and contribute to your success.
Access Computer and Technical Colleges
Provide support and assistance to customers via email and chat.
Resolve customer complaints and deliver suitable resolutions
Meet performance metrics such as response time, customer satisfaction, and productivity goals.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.