2011
BSHRM
Notre Dame of Marbel University
More Info About Me
Highly organized Virtual Assistant and Administrative Support Specialist with 5+ years of experience in administrative operations, CRM management, customer service, and sales support. Experienced in managing emails and schedules, maintaining client databases, preparing proposals and quotations, responding to customer inquiries, and following up on leads. Proficient in Google Workspace, Microsoft Office, CRM platforms, project management tools, and communication software. Strong attention to detail, organization, communication, multitasking, and problem-solving skills.
Geraldine Esquivel
Koronadal City, South Cotabato, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Support
Administrative Management
Email and Calendar Management
Certificates
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My Experience and Education
2020
-
2025
Mash Concept Investment, LLC - Dubai, UAE
(ADMIN ASSISTANT | SALES SUPPORT)
• Supported daily administrative operations and office coordination.
• Managed schedules, emails, records, documentation, and client communications.
• Responded to customer inquiries and maintained professional client relationships.
• Prepared proposals, quotations, sales documents, and business correspondence.
• Followed up on leads and assisted the sales team in generating new business.
• Maintained a CRM database containing 500+ client records, ensuring accurate and organized information.
• Supported sales targets while maintaining efficient day-to-day business operations.
• Coordinated multiple administrative and sales tasks while meeting deadlines.
• Provided reliable administrative and customer support to improve workflow efficiency.
2015
-
2019
Shiffa Skin Care, LLC - Dubai, UAE
(BEAUTY ADVISOR)
• Provided personalized customer service and product recommendations based on client needs.
• Handled high-volume customer interactions and responded to product inquiries.
• Maintained accurate product and sales records.
• Processed point-of-sale transactions and resolved customer concerns professionally.
• Supported daily operations through inventory restocking and product organization.
• Maintained organized product displays and supported overall store operations.
• Built positive customer relationships through professional and responsive service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Administrative Support
Organized admin support: email, calendar, files, and workflow management to boost efficiency and productivity.
Customer Support
Reliable customer support via email, chat, and social media with fast response and professional issue resolution.
Graphic Design
Creative graphic design using Canva to produce eye-catching visuals for social media and branding needs.
Graphic Design
Creative graphic design using Canva to produce eye-catching visuals for social media and branding needs.