1. Handling Social Media Accounts

I’ve always been involved in business, especially because I grew up helping in our family restaurant, Leonardos Restaurant, which started in 1993. Since high school, I’ve been part of the daily operations — from working as a cashier to helping with daily market purchases. Being exposed to the business at a young age taught me how to deal with customers, handle responsibilities, and understand how important good service is.

During the pandemic, when everything shifted online, I helped manage our restaurant’s social media account. I responded to inquiries, answered customer messages, and occasionally created and posted content to keep our customers updated. It wasn’t just about posting — it was about making sure customers felt heard and taken care of, especially during a challenging time for businesses.

In addition, I managed my own online business from 2020 to 2021, specializing in women’s apparel, footwear, and skincare products.  I was responsible for replying to inquiries, posting and managing content, processing orders, coordinating deliveries, and ensuring smooth transactions from start to finish. This experience strengthened my ability to multitask, stay organized, and provide consistent customer support online.

Although I later transitioned into a career as a Customer Service Representative, my experience in social media management and online business operations has equipped me with strong communication skills, responsiveness, and a deep understanding of customer engagement. I take pride in being proactive, reliable, and committed to helping businesses maintain a professional and approachable online presence.

2. Process Order Online

3. Basic Content Design