2015
Bachelor of Elementary Education Major in Pre-school
St. Joseph's College
About Me
Hi! I’m Hazel Manabat from Antipolo City, Philippines. I’m a General Virtual Assistant with a background in education, customer service, and administrative support. I also completed Virtual Assistant training under ProVA and Freelance Academy to sharpen my skills needed as a Virtual Assistant.
I started my career as a teacher, where I learned to be patient, organized, and adaptable. After a year, I was promoted to a supervisory role. I mentored teachers, monitored classes, helped plan school events, and handled administrative tasks like managing grades, budgets, reports, and meeting minutes. That experience really strengthened my leadership skills and taught me how to manage multiple responsibilities at once.
Later, I transitioned into the corporate world as a customer service representative. Because of my performance, I was promoted to Subject Matter Expert. I handled customer concerns, prepared reports, supported my teammates, and assisted with audits and complex cases. This role helped me become more confident in communication, problem-solving, and working under pressure.
I’ve also managed small online businesses through social media—responding to customer inquiries, creating content, and managing business pages. Through this, I developed strong digital communication and customer engagement skills.
Overall, my career growth reflects my willingness to take on challenges, adapt to new roles, and pursue continuous improvement. I developed my skills in email and calendar management, customer service, data organization, scheduling, and administrative support. All of these experiences have shaped me into a reliable and efficient Virtual Assistant who takes pride in getting things done well. I’m excited about the opportunity to support your business and help make your day-to-day operations smoother and more efficient.
My Skills and Competencies
Social Media Management
Client Communication and Relationship Management
Data Entry
Problem-Solving and Multitasking
Time Management and Attention to Detail
Remote Work and Independent Task Handling
Appointment Booking
Virtual and Administrative Assistance
Email, Calendar and Schedule Management
Customer Service
Certificates
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My Experience and Education
2021
-
2024
TaskUs Inc.
(Service Representative (Voice and Non-Voice) and Subject Matter Expert)
Monitored transactions, processed payments, and helped with orders.
Helped agents with their tasks as a support.
Managed the administrative duties assigned by my team leader like attendance, scoresheets, labeling tasks, and auditing.
2021
-
2021
Cardinal Health International Philippines
(Customer Service Representative)
Monitored transactions, processed payments, and helped with orders.
Patiently handled frustrated clients' issues in a professional manner.
2019
-
2020
Cambridge Child Development Center
(Kindergarten Teacher)
Created curricular plans and student-focused activities.
Planned and managed school activities and events.
Made progress reports weekly and monthly.
Communicated with parents and clients well about their children's progress.
2015
-
2019
Virtudes De La Academia
(Primary School Teacher and Supervisor)
Helped with administrative tasks and organized events and activities for the whole school year.
Monitored meetings and written minutes of the meeting.
Reviewed assessments and evaluated books for the students.
My Services
Appointment Scheduling and Confirmation
Manage calendar by setting up meetings, sending confirmations, and ensuring there are no scheduling conflicts
Administrative and Executive Assistance
Provide support with report preparation, travel arrangements, meeting coordination, and other executive-level duties
Documentation and Data Entry
Provide efficient data entry services, ensuring all information is accurately recorded and systematically organized
Client Communication and Follow-Ups
Maintain strong relationships with clients through timely responses and consistent follow-ups
Social Media Management
Manage social media accounts, schedule contents and posts, and interact with audience to help grow online presence
Email Management
Manage inbox, respond to routine inquiries, and highlight urgent messages