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Bachelor of Science in Accountancy
Ateneo de Davao University
More Info About Me
Detail-oriented and reliable General Virtual Assistant with extensive experience in customer service, technical support, and administrative tasks. Skilled in email management, data entry, scheduling, CRM tools, and remote communication. Highly organized, tech-savvy, and committed to providing efficient virtual support to help businesses operate smoothly in a remote environment.
My Skills and Competencies
Customer Support (Phone & Email)
Email & Calendar Management
File Organization
Administrative Support
Data Entry
Certificates
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My Experience and Education
2024
-
2025
Full Potential Solutions
(Technical Support)
- Troubleshoot and resolve tech issues for clients (software, hardware, etc.)
- Assist customers with scheduling appointment for technician visits
- Document issues and solutions for future reference
2023
-
2024
Sutherland Global
(Customer Service Representative (Billing, Sales & Technical Support))
Handles customer inquiries and issue via phone and email
Meet Sales target by Promoting Products
Provide Excellent customer service experience to boost satisfaction and retention
Use CRM tools to log interactions and track sales Performance
Assist customer with technical issue and scheduling technician visits
2017
-
2023
IBEX Philippines
(Customer Service Representative)
Handles customer inquiries and issue via phone and email
Meet Sales target by Promoting Products
Provide Excellent customer service experience to boost satisfaction and retention
Use CRM tools to log interactions and track sales Performance
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Email Management
Organizing email folders and archives, and managing inbox: filtering, prioritizing, and responding to emails
Calendar Management
Scheduling meetings and appointments, and coordinating calendars ( multiple calendars if needed)