2023
Bs in Business Administration Major in Marketing Management
EARIST CAVITE CAMPUS
More Info About Me
Hi! I'm Jennifer,
I am a motivated and detail-oriented Virtual Assistant with a strong background in healthcare customer support¸ telecommunications/financial and administrative tasks. I bring proven experience in managing schedules, handling client inquiries, maintaining accurate records, and delivering exceptional customer service. With a strong background in the BPO industry, I have assisted healthcare providers with insurance verification, eligibility/benefits checks, and claim status inquiries. I'm a fast learner, highly organized, and committed to helping businesses/clients stay productive and efficient. Let's work together to help your business grow while I take care of the details.
My Skills and Competencies
Medical Virtual Assistant
Data Entry
General Virtual Assistant
Calendar Management
Customer Service
Certificates
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My Experience and Education
2025
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2026
IQOR
(Customer Support Specialist)
· Delivered account management, billing support, and payment solutions to drive customer satisfaction.
· Guided clients through service changes and provided technical troubleshooting for devices and networks.
· Strengthened customer retention through effective issue resolution, loyalty programs, and value-added services.
· Ensured compliance with company policies while consistently achieving performance targets
2023
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2025
Optum Global Solutions
(Provider Services Advocate)
· Handled inbound provider calls on claims, eligibility, benefits, and authorizations.
· Supported account updates, credentialing, and documentation requirements.
· Explained billing, insurance coverage, and reimbursement policies clearly.
· Coordinated with internal teams to resolve escalations promptly.
· Ensured HIPAA compliance and safeguarded sensitive information.
· Recorded interactions in CRM for accurate tracking and follow-up.
· Assisted with provider portal navigation, login, and submissions.
2022
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2022
ARB Call Facilities
(Loan Officer)
· Assessed applicants' financial eligibility for loans.
· Collected and verified client financial documents.
· Analyzed credit history and financial data to determine loan approval.
· Explained loan types and terms to applicants.
· Guided clients in selecting suitable loan options.
My Services
Data Entry / Web Reseacher
Accurate data entry, spreadsheet management, data cleaning, record updates, and organized database maintenance.
Medical Virtual Assistant
Support in scheduling, records, insurance verification, patient coordination, and admin tasks.
General Virtual Assistant
Helping businesses stay organized through admin support, scheduling, email management, customer service, and data entry.
Customer Support Specialist(Email, Chat, Phone)
Professional email, chat, and phone support to resolve inquiries, boost satisfaction, and build customer loyalty.