BS Hotel and Restaurant Management Specialized in Cruiseline
Lyceum of the Philippines University
Hi, I’m Jennylyn Bacerdo, a Social Media Manager from Tarlac, Philippines. I studied Hotel and Restaurant Management and completed a General Virtual Assistant training program to improve my skills in social media management. I also have 4 years of experience as a Customer Service Representative in a delivery account and 4 years as a Head Kitchen Crew in a restaurant. These experiences helped me develop strong communication, organization, teamwork, customer service, and problem-solving skills.
I can help businesses manage their Facebook and Instagram pages through content planning, content creation, caption writing, basic graphic design, post scheduling, audience engagement, hashtag research, and simple growth strategies. I am familiar with free tools such as Canva, Meta Business Suite, Google Drive, Google Docs, Google Sheets, CapCut, Trello, and ChatGPT. I am organized, willing to learn, and committed to helping brands stay active, professional, and connected with their audience.
If you are looking for a reliable Social Media Manager who can help you create content, manage your pages, and support your online growth, feel free to send me a message. I would be happy to discuss how I can help your business.
Lyceum of the Philippines University
Fleet Support: Provide live, real-time dispatch and support to active delivery drivers, resolving active route issues to ensure on-time delivery execution >Technical & Operational Troubleshooting: Assisted drivers with the app troubleshooting, location tracking, and navigation issues to minimize delivery delays and maintain smooth last-mile operations. >Driver Onboarding & compliance: Reviewed and tracked background check status for prospective drivers, ensuring compliance with driver onboarding requirements. >Payroll & Earnings: Audited and resolved driver earnings inquiry, process payment for cancelled order if eligible for compensation as outlined in company policy.
>Responsible in providing training for newly hired kitchen crew
>Over seeing production
>Provide hands on training for Management Trainee
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.