2013
Bachelor of Elementary Education
Western Mindanao State University
Your Reliable Virtual Assistant
I am Jeralden “Jing" Gumera, a Bachelor of Elementary Education graduate majoring in General Education and a Licensed Professional Teacher since 2018. Although I chose not to pursue teaching, I built my career in the corporate and virtual assistant industry, developing strong skills in customer service, administration, and client support.
I have over 5 years of experience as a Travel Specialist, handling flight bookings, reservations, ticket management, and after-sales concerns from booking until successful travel. I also have experience in customer support through calls and live chat, as well as managing social media accounts by creating and scheduling content, responding to inquiries and messages, maintaining page activity, and providing professional communication with customers. Additionally, I have experience as a General Administrative Assistant and HR Assistant, handling documentation, records, scheduling, recruitment support, and other day-to-day administrative tasks.
I am a reliable, organized, adaptable, and hardworking professional who is always willing to learn and take on new challenges. I am looking for an opportunity where I can use my skills and experience while contributing to the success of your business.
If you are looking for a dependable and reliable Virtual Assistant, Customer Support, Travel Specialist, General Admin, or HR Assistant, I would be happy to be part of your team. Let’s connect and work together!
My Skills and Competencies
Social Media Management
Administrative
Data Entry
Customer Service
Travel Management
Calendar and Inbox Management
Certificates
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My Experience and Education
2021
-
2026
Jing Airewaves Travel (BiyaheKo Philippines)
(Travel Specialist)
Book domestic and international flights, ferries, and hotels.
Plan travel itineraries and provide travel recommendations.
Respond to client inquiries via phone, email, and chat.
Resolve booking issues and provide solutions in a timely manner.
Find the best deals and discounts for clients, provide 24/7 support for urgent travel concerns.
Shedule and manage social media posts to attract more clients.
2017
-
2020
Union Global Marketing Inc.
(General Admin Assistant)
Handled phone calls, emails, and messages.
Scheduled logistics for product delivery and return.
Managed email and maintained accurate records.
Handled customer concerns professionally and promptly regarding product repair.
Scheduled meetings, appointments, and travel arrangement.
2016
-
2017
RAB Raceway Enterprise and Company
(Assistant Human Resource)
Assisted in recruitment and hiring processes.
Scheduled interviews and coordinated with applicants.
Maintained and updated employee records and files.
Monitored employee attendance, leave, and payroll documents.
Prepared HR reports and documentation
2015
-
2016
Royale Business Club
(Social Media & Marketing Support)
Assisted with social media posting and engagement.
Supported Facebook Ads campaigns and webinar coordination..
Helped generate leads through online outreach.
2014
-
2015
SM Lifestyle Entertainment Inc.
(Frontliner / Cashier)
Processed ticket sales and handled payments accurately.
Assisted customers with inquiries and concerns.
Maintained accurate cash drawer and reports.
Followed company procedures and provided excellent service.
My Services
Calendar and Inbox Management
Manage calendars and inboxes, schedule appointments, organize emails, prioritize tasks, and coordinate daily activities.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Accurately enter, update, and organize data, maintain records, verify information, and manage files efficiently
Customer Service
Assist customers, resolve concerns, provide timely solutions and ensure a positive customer experience.
Administrative
Human Resource Assistant and other admin task.
Travel Management
Book flights, ferries & hotels, plan itineraries, find deals, assist clients, resolve issues as per client request.