Bachelor of Science in Travel Management
Our Lady of Fatima University (Philippines)
To practice my skills and showcase my knowledge which I have gained by experience and to master my abilities passionately and acquire new set of skills for my improvement.
Our Lady of Fatima University (Philippines)
• Address team members’ queries and issues (e.g., generating Sales Offers/EOIs, handling missing requirements, pending client signatures, cancellations, and refunds).
• Assist agents in generating Sales Offers.
• Help agents calculate client payments to proceed with issuing Reservation Forms and SPAs.
• Create manual EOI entries in Zoho CRM.
• Verifying client details.
• Upload proof of payment and client documents into the system.
• Coordinating with the Sales Team for any corrections, pending and missing documents to proceed with the next stage of process without any delays.
• Coordinate with the Finance team regarding deal payments, receipts, SOAs, refunds, and tax invoices.
• Request approvals for discounts or special client requests (e.g., payment plans, waivers, etc.).
• Coordinate to address client information updates, Reservation Form, and SPA concerns or requests with the Operations Team.
• Handle and manage bookings for one of the projects.
• Supervise the Portals & Team Coordinators and maintain operations standards to result in a solid and smooth workflow.
• Share communications and updates based on the organizational needs, oversee employees' performance, and provide guidance, training, and Support.
• Draft policies/Memos related to any update on the portals & DLD and share them across the business.
• Provide Support to the team members in other departments such as Property Management, fam Living, Sales Progression & the HR team.
• Support the team members in their deals closing process, such as qualifying, gathering documents contracts
• Conduct training for newcomers and the sales force Admins, including refresher training once DLD and the portal providers share any changes updates.
• Handling all listings transfers between an agent as per the company policies and running investigations where needed.
• Handling of data changes, such as changing emails, names, and phone numbers
• Collaborate with Finance management to draft and implement portal credit allocation per team
• Generate monthly summary reports of portals utilization, and verification and TruCheck performance.
• Attending weekly meetings with the Sales Directors and Sales Managers with the CEO and COO to provide an update and any information needed.
• Creating listings on the system (title, description, uploading of documents and photos) to be live on the portals.
• Drafting of Form A, Form B, NOC, Form I and Contract F.
• Tagging of listings to all the portals, verifying and electing of listings.
• Handle listings on different portals like Dubizzle, Bayut and Property Finder and act as a point of contact for any portal issues.
• Initiating a deal on the CRM.
• Act as a point of contact between agents and other departments regarding their pending deals or missing documents/signature.
• Creating an Electronic Receipt to be sent to the client’s email.
• Remind the director for his scheduled meeting or important task.
• Prepare and generate reports and presentations for director.
• Record minutes of the meetings when needed.
• Trakheesi permit application - ensuring all requirements are verified and met to prevent any fines from the DLD
• Execute end-to-end processing of medical and insurance transactions accurately and within required timelines.
• Validate, reconcile, and maintain data integrity across systems to support accurate reporting and decision-making.
• Monitor data workflows and perform quality checks to ensure compliance with organizational standards and client requirements.
• Identify, investigate, and resolve transactional and operational issues to meet both departmental and client expectations.
• Collaborate with internal teams to troubleshoot discrepancies, escalate concerns as needed, and implement corrective actions.
• Ensure data accuracy and integrity across systems, highlighting inconsistencies for timely resolution.
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