Hey I am Joannahlee

More Info About Me

To practice my skills and showcase my knowledge which I have gained by experience and to master my abilities passionately and acquire new set of skills for my improvement.

Joannahlee Buted Lumaban
Dubai, UAE
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Data Entry
Online Bookeeping

Certificates

C1
Typing Test Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Science in Travel Management

Our Lady of Fatima University (Philippines)

2024 - 2026
Evolutions Project Management LLC
(Sales Admin)

• Address team members’ queries and issues (e.g., generating Sales Offers/EOIs, handling missing requirements, pending client signatures, cancellations, and refunds).
• Assist agents in generating Sales Offers.
• Help agents calculate client payments to proceed with issuing Reservation Forms and SPAs.
• Create manual EOI entries in Zoho CRM.
• Verifying client details.
• Upload proof of payment and client documents into the system.
• Coordinating with the Sales Team for any corrections, pending and missing documents to proceed with the next stage of process without any delays.
• Coordinate with the Finance team regarding deal payments, receipts, SOAs, refunds, and tax invoices.
• Request approvals for discounts or special client requests (e.g., payment plans, waivers, etc.).
• Coordinate to address client information updates, Reservation Form, and SPA concerns or requests with the Operations Team.
• Handle and manage bookings for one of the projects.

2019 - 2024
F A M Real Estate Broker LLC ((Dubai, UAE)
(TEAM COORDINATOR/PORTAL SUPERVISOR)

• Supervise the Portals & Team Coordinators and maintain operations standards to result in a solid and smooth workflow.
• Share communications and updates based on the organizational needs, oversee employees' performance, and provide guidance, training, and Support.
• Draft policies/Memos related to any update on the portals & DLD and share them across the business.
• Provide Support to the team members in other departments such as Property Management, fam Living, Sales Progression & the HR team.
• Support the team members in their deals closing process, such as qualifying, gathering documents contracts
• Conduct training for newcomers and the sales force Admins, including refresher training once DLD and the portal providers share any changes updates.
• Handling all listings transfers between an agent as per the company policies and running investigations where needed.
• Handling of data changes, such as changing emails, names, and phone numbers
• Collaborate with Finance management to draft and implement portal credit allocation per team
• Generate monthly summary reports of portals utilization, and verification and TruCheck performance.
• Attending weekly meetings with the Sales Directors and Sales Managers with the CEO and COO to provide an update and any information needed.
• Creating listings on the system (title, description, uploading of documents and photos) to be live on the portals.
• Drafting of Form A, Form B, NOC, Form I and Contract F.
• Tagging of listings to all the portals, verifying and electing of listings.
• Handle listings on different portals like Dubizzle, Bayut and Property Finder and act as a point of contact for any portal issues.
• Initiating a deal on the CRM.
• Act as a point of contact between agents and other departments regarding their pending deals or missing documents/signature.
• Creating an Electronic Receipt to be sent to the client’s email.
• Remind the director for his scheduled meeting or important task.
• Prepare and generate reports and presentations for director.
• Record minutes of the meetings when needed.
• Trakheesi permit application - ensuring all requirements are verified and met to prevent any fines from the DLD

2016 - 2018
ACCENTURE, INC.
(DATA ANALYST)

• Execute end-to-end processing of medical and insurance transactions accurately and within required timelines.
• Validate, reconcile, and maintain data integrity across systems to support accurate reporting and decision-making.
• Monitor data workflows and perform quality checks to ensure compliance with organizational standards and client requirements.
• Identify, investigate, and resolve transactional and operational issues to meet both departmental and client expectations.
• Collaborate with internal teams to troubleshoot discrepancies, escalate concerns as needed, and implement corrective actions.
• Ensure data accuracy and integrity across systems, highlighting inconsistencies for timely resolution.

My Services

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Online Bookeeping

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dubai,
UAE


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