August 2024
Bachelor of Science in Psychology
Wesleyan University Philippines
About Me
I am a Customer Service Professional, Social Media Manager, and SEO Content Writer with hands-on experience supporting US-based businesses in finance, digital content, and online growth. With a background in Psychology and strong people skills, I specialize in delivering customer-focused solutions while creating content that builds trust, engagement, and brand visibility.
What I Do
Professional support designed to help businesses grow and stay customer-focused.
Customer Service Support
• Email, chat, and phone support
• Account management and issue resolution
• Secure handling of sensitive customer information
Social Media Management
• Content creation and caption writing
• Scheduled posting and basic engagement
• Brand-aligned content for a consistent online presence
SEO Content Writing
• Website pages, landing pages, and blogs
• Keyword research and SEO optimization
• Image alt text and content structuring
Professional Skills
A combination of customer service excellence, content strategy, and digital support
Customer Service Support Voice/Non Voice
Card and Account Maintenance
SEO Writer
Fraud and Claims Support
Financial Customer Support
Social Media Content and Post
SEO Specialist | Data Driven Results
Blog & News Writer
SEO On-Page Optimization
Certificates
Professional Experience
Proven experience with US-based companies and remote teams
November 2024
-
January 2026
Alorica
(Customer Service representative)
Experienced in (3) US Banking Accounts
Truist Fraud
JP Morgan Chase Pay Connexion
US Bank 24/7
Experienced in handling personal information, payments, disputes, account and card maintenance. Followed strict compliance, security, and quality standards.
February 2024
-
March 2024
Tiki Moon Villas
(Website Headers and Overall Optimization)
Website Optimization
Page Speed boost
Website Headers
Website Content
Image Alt and Optimization
H1, H2, and H3
June 2023
-
August 2023
DSPOT Group
(Website Content Writer B2B, B2C)
Website-Friendly Content
Keyword Research | SEMrush
Website Landing Pages, Home Page, CTA's & Overall Content with SEO
Creating Content for Website Pages
On-Page Optimization
January 2023
-
April 2023
Gaming Gadgets
(News Writer VA Ghostwriter)
VA News Writer
Ghostwriting
Trending US Entertainment News
H1, H2, and H3 Optimization
Image Alt
Fortnite Games News
Website Content
Internal and External Linking
WordPress Gutenberg
Imagery and Optimization
Services
Professional support designed to help businesses grow and stay customer-focused
Social Media Manager & Content Designer
I create, schedule and manage engaging social media content while handling comments and inquiries
WordPress Content
I have a strong background in WordPress content writing, security, and designing, as well as optimization techniques.
Customer Support
I provide secure customer support for US based financial and fintech businesses, ensuring accuracy, and confidentiality
Fraud and Claims Support
I support fraud prevention and claims processes by handling sensitive cases with care, precision and compliance
SEO Content Writer
SEO-Optimized Content Creation Website, Blog, News Product Descriptions SEO Audits and Optimization Copywriting
SEO Optimization
On-Page Optimization Keyword Research Image Alt