August 2024
Bachelor of Science in Psychology
Wesleyan University Philippines
About Me
Hi, I am a Certified Healthcare Virtual Assistant with a background in Psychology, customer service, and content writing. My experience has taught me the importance of listening, communicating clearly, and paying attention to detail, whether I’m assisting a patient, handling a customer concern, or working on digital content.
I have experience in clinical documentation, patient interviews, and psychological report preparation, as well as providing customer support for US-based clients. Through my healthcare VA training, I also gained skills in appointment scheduling, insurance verification, medical scribing, medical transcription, and EHR documentation.
Outside healthcare, I enjoy writing content and helping businesses maintain their online presence. I value being dependable, organized, and open to learning, and I always aim to make things easier for the people I work with.
What I Do
I support healthcare providers and businesses in managing daily tasks while giving patients and customers a better experience. My services include:
Healthcare Virtual Assistance
- Patient communication and appointment scheduling
- Medical records and EHR documentation
- Insurance verification and referral coordination
Customer Service Support
- Email, chat, and phone support
- Account management and issue resolution
- Confidential handling of customer information
Social Media Management
- Content creation and caption writing
- Post scheduling and audience engagement
- Consistent, brand-aligned content
SEO Content Writing
- Website pages, landing pages, and blog posts
- Keyword research and SEO optimization
- Image alt text and content organization
Professional Skills
A combination of customer service excellence, content strategy, and digital support
Healthcare Virtual Assistance
Customer Service
Patient Communication & Appointment Scheduling
Medical Documentation and EHR Support
Fraud and Claims Support
English Communication
SEO Content Writing
SEO Optimization and Keyword Research
Social Media Management
Social Media Management
Social Media Management
Content Creation & Caption Writing
WordPress Content Management
Certificates
Professional Experience
Proven experience with US-based companies and remote teams
November 2024
-
January 2026
Alorica
(Customer Service representative)
Experienced in (3) US Banking Accounts
Truist Fraud
JP Morgan Chase Pay Connexion
US Bank 24/7
Experienced in handling personal information, payments, disputes, account and card maintenance. Followed strict compliance, security, and quality standards.
February 2024
-
March 2024
Tiki Moon Villas
(Website Headers and Overall Optimization)
Website Optimization
Page Speed boost
Website Headers
Website Content
Image Alt and Optimization
H1, H2, and H3
June 2023
-
August 2023
DSPOT Group
(Website Content Writer B2B, B2C)
Website-Friendly Content
Keyword Research | SEMrush
Website Landing Pages, Home Page, CTA's & Overall Content with SEO
Creating Content for Website Pages
On-Page Optimization
January 2023
-
April 2023
Gaming Gadgets
(News Writer VA Ghostwriter)
VA News Writer
Ghostwriting
Trending US Entertainment News
H1, H2, and H3 Optimization
Image Alt
Fortnite Games News
Website Content
Internal and External Linking
WordPress Gutenberg
Imagery and Optimization
Services
Professional support designed to help businesses grow and stay customer-focused
Testimonials
Client Account Manager
Review
Reliability: 10/10
Communication Skills: 10/10
Initiative: 10/10
Overall Performance: 10/10
Remarks/Suggestions: "Jonah has been an amazing addition to our team!"
Congratulations, and keep up the great work!
Best regards,
Gen