Hi! I am Kenneth Isaac

More Info About Me

Hello! 👋 I'm Kenneth Isaac Bernardino, an IT professional passionate about creating innovative and reliable technology solutions. My background includes software development, enterprise application support, system implementation, and technical consulting, where I've helped deliver solutions that improve business processes and user experiences.

I enjoy solving complex technical challenges, collaborating with diverse teams, and working across the software development lifecycle—from planning and development to deployment and production support. I'm also passionate about continuous learning and expanding my expertise in cloud computing, cybersecurity, AI, and emerging technologies.

I'm always excited to explore new opportunities, collaborate on meaningful projects, and build solutions that make a positive impact. Whether working independently or as part of a team, I strive to deliver quality, innovation, and continuous improvement in everything I do.

Kenneth Isaac G Bernardino
Sydney NSW, Australia
kent.bernardino@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Database Administrator
Virtual Assistant
SEO Specialist
Graphic Designer
Data Entry
Software Engineer

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
February 2025
Master in Information Technology

King's Own Institute
Sydney, Australia

Jun 2023
Graduate Certificate in Information Technology

King's Own Institute
Sydney, Australia

Oct 2011
Bachelor of Sciene in Information Technology

Sta. Teresa College
Bauan, Batangas, Philippines

Mar 2023 - May 2026
Ippudo Australia Pty Ltd
(Customer Service and Operations Supervisor)

Supported daily operations in a fast-paced, high-volume environment by ensuring efficient service delivery, maintaining operational standards, and delivering excellent customer experiences. Coordinated team workflow, provided shift leadership, and assisted staff during peak periods to ensure smooth day-to-day operations. Applied strong problem-solving, decision-making, and process improvement skills to resolve operational challenges, optimize efficiency, and maintain productivity under pressure. Demonstrated adaptability, reliability, and effective communication while collaborating with team members to achieve operational goals, uphold quality standards, and consistently deliver exceptional customer service.

Feb 2022 - Dec 2022
QBE Group Shared Services Limited
(Senior Software Engineer)

Led the delivery of business-as-usual (BAU) and customer communication solutions by designing and developing dynamic templates using OpenText Exstream for print and digital correspondence. Optimized workflows and communication processes, reducing template turnaround time by approximately 20–30% while ensuring scalable, compliant, and high-quality implementations. Managed complex variable data processing and business rules for high-volume personalized insurance communications, collaborated with Business Analysts, QA, UAT, and deployment teams to support successful production releases, actively participated in Agile Scrum ceremonies, and performed troubleshooting, root cause analysis, and production support to maintain the reliability and performance of enterprise systems.

Aug 2019 - Feb 2022
DXC Technology Philippines
(Technology Consultant II)

Delivered technical consulting and application support for enterprise IT systems by performing system analysis, configuration, implementation, and production support across multiple business units. Managed incidents and service requests within SLA targets, supported release management, deployment validation, and SDLC activities in Agile environments to ensure stable production releases and minimize post-deployment defects. Collaborated with cross-functional stakeholders to resolve production issues, support system integration, and drive continuous service improvements. Developed technical documentation and knowledge base resources, identified opportunities for process optimization, and ensured compliance with IT governance, security policies, and organizational standards while maintaining reliable and efficient business operations.

Oct 2018 - Jul 2019
Fuji Xerox Singapore Pte Ltd
(Systems Analyst)

Supported the Output Generation Systems for the Housing Development Board (HDB) Singapore by developing and maintaining high-volume customer communication solutions for nationwide correspondence delivery. Designed and implemented Customer Communications Management (CCM) templates and automated document workflows to improve efficiency, consistency, and accuracy. Performed system debugging, integration testing, and output validation to ensure reliable document generation and compliance with business requirements. Enhanced quality assurance processes and communication workflow controls while preparing comprehensive technical specifications, system documentation, and knowledge transfer materials to support ongoing maintenance and operational continuity.

Aug 2014 - Oct 2018
DXC Technology Philippines
(Programmer Analyst)

Developed and maintained enterprise applications that supported critical business operations by designing, enhancing, and maintaining scalable software solutions. Built automated batch processes and workflow automation to improve system efficiency and streamline business processes. Implemented bug fixes, system enhancements, and change requests across multiple software releases while ensuring application stability and performance. Utilized JIRA for Agile project management, task tracking, and sprint collaboration, and produced comprehensive technical documentation and deployment support materials. Provided production support, troubleshooting, and root cause analysis to maintain system availability, resolve issues efficiently, and ensure reliable business operations.

My Services

Software Engineer

Building reliable software solutions that improve business processes and user experiences.

Data Entry / Web Researcher

Delivering accurate data, thorough research, and organized information with attention to detail.

Graphic Designer

Creating clean, creative designs that communicate ideas and strengthen brand identity.

Testimonials

Author

Former Team Member • Same Team

Ken is a team player, can also work on his own. Has ownership on the task assigned and has willingness to help the team.


Works

Data Entry

Graphic Designer

Software Development

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Sydney NSW,
Australia
Email :
kent.bernardino@gmail.com


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