2015
Bachelor of Science in Marine Transportation
Philippine Maritime Institute
With experience managing 50+ listings, I focus on delivering smooth operations, happy guests, and strong results for property owners.
Dedicated Property Management Specialist with 4 + years of hands-on experience managing Airbnb listings and holiday rental homes. I specialize in streamlining operations, elevating guest satisfaction, and building scalable systems that reduce stress and enhance performance. From vendor coordination to listing optimization and review management, I bring a deep understanding of property dynamics and a passion for turning every unit into a welcoming, well-run home. Known for clear communication, operational precision, and a heartfelt approach to hospitality.
𝙒𝙝𝙖𝙩 𝙖𝙧𝙚 𝙩𝙝𝙚 𝙩𝙖𝙨𝙠𝙨 𝙩𝙝𝙖𝙩 𝙄 𝙘𝙖𝙣 𝙙𝙤 𝙩𝙤 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨:
• Manage and optimize property listings on Airbnb, Booking.com, and direct booking platforms to improve visibility and attract more bookings.
• Provide professional guest communication through email, chat, and platform messaging, resolving inquiries and complaints quickly to ensure high guest satisfaction.
• Coordinate cleaning teams and external vendors to ensure properties remain guest-ready and meet high service standards.
• Utilize property management tools such as HostAway, Monday.com, Minut, and Keyless App to streamline operations, automate tasks, and synchronize calendars.
• Track tasks, monitor property performance, and generate reports and insights to support better decision-making for the team and property owners.
• Maintain DTCM documentation and compliance, ensuring property records are accurate and up to date with local regulations.
• Organize workflows using Trello, Slack, and WhatsApp, ensuring smooth communication and coordination across teams and vendors.
• Manage social media accounts and online presence, creating engaging posts and campaigns to attract new guests and increase brand awareness.
• Design professional graphics using Canva for marketing materials, social media, and branding that align with property aesthetics.
• Maintain and update the company website, ensuring listings, promotions, and brand messaging remain current and appealing.
• Create case studies and reports for landlords and partners, showcasing performance metrics, guest feedback, and growth opportunities.
• Develop Standard Operating Procedures (SOPs) for guest onboarding, listing management, and vendor coordination to improve efficiency and consistency.
My Skills and Competencies
Graphic template design
Marketing copy and social media content creation
Guest communication and issue resolution
Booking calendar and vendor coordination
Contract drafting and guest instruction templates
Problem-Solving Skills
Created SOPs to support daily operations
Produced detailed case studies for landlords and agents
Airbnb and Booking.com listing optimization
Hostaway Expert
Tenant screening and reporting
Operations Management
Public speaking and training
Financial reporting
Crisis handling and problem-solving
Certificates
My Experience and Education
2024
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2026
LUX OASIS HOLIDAY HOMES
(Virtual Assistant in Property Management)
• Managed property listings on Airbnb, Booking.com, and a direct booking platform—creating, updating, and optimizing content for visibility and guest appeal.
• Utilized HostAway as a centralized property management system to streamline operations, automate tasks, and sync calendars across multiple platforms.
• Handled guest communication via email, chat, and platform messaging, ensuring timely, warm, and professional responses that enhanced guest satisfaction and review scores.
• Scheduled and coordinated cleaning teams and external vendors, maintaining high service standards and ensuring units were consistently guest-ready.
• Oversaw social media management, crafting engaging posts and campaigns to boost online presence, attract new guests, and support brand awareness.
• Uploaded and maintained DTCM documentation, ensuring compliance with local regulations and keeping property records accurate and up to date.
• Tracked tasks and generated performance reports using HostAway, Monday.com, Minut, and Keyless App—streamlining operations and providing actionable insights for team and landlord decisions.
• Organized workflows in Trello, and facilitated team communication through Slack and WhatsApp, ensuring smooth coordination across departments and vendors.
• Maintained and updated the company website, ensuring listings, promotions, and brand messaging were current, clear, and visually appealing.
• Created graphic designs in Canva for marketing materials, social media, and branding—delivering professional visuals that aligned with property aesthetics and guest expectations.
• Produced detailed case studies for Host, landlords, and agents, showcasing performance metrics, guest feedback, and subleasing potential to support portfolio expansion.
• Built Standard Operating Procedures (SOPs) for key processes, including guest onboarding, vendor coordination, and listing management—improving team efficiency and ensuring consistency across.
2024
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2024
QURESHI PROPERTIES
(Operations Manager)
• Oversaw daily operations of multiple property listings, ensuring smooth guest check-ins, accurate calendar coordination, and timely communication across platforms.
• Managed guest services end-to-end, from inquiry to checkout, delivering warm, professional support that consistently led to positive reviews and repeat bookings.
• Coordinated with vendors and maintenance teams, ensuring prompt repairs, reliable cleaning schedules, and high-quality service standards across all units.
• Implemented process improvements that streamlined booking workflows, reduced response time, and enhanced overall guest satisfaction.
• Managed short-term and midterm rental homes, adapting strategies to meet seasonal demand, guest preferences, and landlord expectations.
• Sourced properties for subleasing using tools like Zillow and AirDNA, analyzing market trends and occupancy potential to expand portfolio strategically.
• Posted and optimized leasing units on Marketplace and Airbnb, crafting compelling listings with accurate details, attractive visuals, and guest-friendly captions.
• Resolved guest complaints efficiently, maintaining a high satisfaction rate through proactive communication, empathy, and quick problem-solving.
March 2022
-
2024
FAMILY BUSINESS
(Assistant Property Manager)
• Posted and managed leasing units on Marketplace and Airbnb, ensuring listings were optimized for visibility, accuracy, and guest appeal
• Oversaw property maintenance and repairs, coordinating with vendors to ensure timely resolution and high-quality service
• Handled online inquiries across multiple platforms, providing prompt, informative, and guest-friendly responses
• Resolved guest complaints efficiently, maintaining a high satisfaction rate through proactive communication and quick solutions
• Facilitated rental agreement signings for long-term stays, ensuring smooth onboarding and clear documentation for both parties
• Monitored guest payments and followed up on outstanding balances, maintaining accurate records and ensuring timely collections
• Performed a wide range of property management tasks, including scheduling, reporting, and coordinating with cleaning and maintenance teams to ensure seamless operations
2019
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2022
Acadsoc Limited / Skybar / Preply
(Top Tutor / Exam Preparation Trainer / English Teacher)
• Recognized as a Top Tutor and Exam Preparation Trainer, consistently praised for delivering high-impact lessons and personalized guidance
• Taught Business English, IELTS, and EFK courses, helping students improve fluency, confidence, and test performance across diverse age groups and backgrounds
• Designed engaging, goal-oriented lessons, tailored to individual learning styles and academic or professional objectives
• Provided one-on-one support and encouragement, fostering a safe, uplifting environment where students felt empowered to grow and succeed
• Worked as a Tagalog–Tagalog-English translator and ESL Teacher, supporting diverse learners across age groups and backgrounds
• Trained and mentored junior ESL teachers, sharing best practices in lesson planning and student engagement
• Delivered personalized language lessons tailored to individual goals, with a focus on fluency, confidence, and cultural understanding
2017
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2018
Starlight Inc. / Batangas, Philippines
(Deck Cadet)
• Completed one year of onboard ship operations, gaining hands-on experience in vessel management, safety protocols, and crew coordination.
• Maneuvered and navigated the vessel safely under varying sea conditions, ensuring compliance with maritime regulations and navigational standards.
• Supervised loading and unloading of cargo, maintaining accuracy in documentation, and ensuring proper handling to prevent damage or delays
• Assisted in the operations department for two months, supporting administrative tasks, voyage planning, and interdepartmental coordination.
• Scheduled ship travel and coordinated related logistics, including port arrangements, crew rotations, and cargo timelines to ensure smooth operations.
My Services
Managed property listings on Airbnb, Booking.com, and a direct booking
Creating, updating, and optimizing content for visibility and guest appeal
Maintained and updated the company website
Ensuring listings, promotions, and brand messaging were current, clear, and visually appealing.
Produced detailed case studies for Host, landlords, and agents
Showcasing performance metrics, guest feedback, and subleasing potential to support portfolio expansion.
Built Standard Operating Procedures (SOPs)
Guest onboarding, vendor coordination, and listing management to boost efficiency and ensure consistency.
Social Media Management
Creating a Social Media post on the business page according to my client's Property Management Business.
Graphic Design
Create graphics or videos for ads.
Utilized HostAway
Centralized property management system to streamline operations, automate tasks, and sync calendars.