2015
Bachelor of Science in Marine Transportation
Philippine Maritime Institute
5+ Years of Hands-On Property Management and Virtual Operations Experience
Property Management and Virtual Operations professional with 5+ years of hands-on experience supporting short-term rental businesses. Experienced in guest communication, Airbnb and Booking.com listing management, Hostaway operations, cleaning and maintenance coordination, vendor management, DTCM documentation, reporting, SOP development, social media, website management, and day-to-day property operations.
Currently expanding my skills in AI-assisted workflows and automation to improve operational efficiency, streamline repetitive processes, and enhance guest communication. Experienced in using AI tools as part of my workflow while continuously developing deeper knowledge in AI-driven property management operations.
𝙒𝙝𝙖𝙩 𝙖𝙧𝙚 𝙩𝙝𝙚 𝙩𝙖𝙨𝙠𝙨 𝙩𝙝𝙖𝙩 𝙄 𝙘𝙖𝙣 𝙙𝙤 𝙩𝙤 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨:
• Use AI tools to assist with communication, research, content creation, and repetitive workflows.
• Manage guest communication through Airbnb, Booking.com, email, chat, and WhatsApp
• Respond to guest inquiries, requests, and concerns in a timely and professional manner
• Handle pre-arrival, during-stay, and post-stay communication
• Manage and optimize Airbnb, Booking.com, and direct booking listings
• Update property descriptions, amenities, photos, pricing information, and house rules
• Manage Hostaway and other property management systems
• Monitor reservations, calendars, tasks, and operational updates
• Coordinate cleaning teams and ensure properties are guest-ready
• Coordinate maintenance requests and follow up with vendors
• Communicate with cleaners, maintenance teams, agents, landlords, and other service providers
• Monitor and follow up on operational tasks to make sure nothing is missed
• Create and maintain Standard Operating Procedures (SOPs) and operational checklists
• Organize workflows and tasks using Monday.com, Trello, Slack, and other project management tools
• Prepare property performance reports, case studies, and operational summaries
• Maintain and organize DTCM documentation and property records
• Assist with website updates, property information, promotions, and content
• Manage social media content and create marketing materials using Canva and AI
• Create professional graphics for social media, property promotions, and branding
• Assist with direct booking and promotional campaigns
• Help improve guest experience by identifying recurring issues and suggesting process improvements
• Continuously look for ways to streamline processes, improve efficiency, and reduce the day-to-day workload of property owners and management teams
• Provide reliable administrative and operational support so the business can focus on growth and revenue
Core Skills and Expertise
I specialize in supporting short-term rental and hospitality businesses by managing guest communication, property operations, listings, vendors, systems, documentation, and administrative workflows. My experience allows me to coordinate multiple areas of a property business while keeping operations organized, efficient, and guest-focused.
Graphic template design
Marketing copy and social media content creation
Guest communication and issue resolution
Booking calendar and vendor coordination
Contract drafting and guest instruction templates
SOP and Process Development
Marketing and Online Presence
Compliance and Property Documentation
Reporting and Operational Documentation
Workflow, Task and Team Management
Property Management Systems and Platforms
Property Operations and Vendor Coordination
Guest Communication and Customer Experience
Short-Term Rental and Property Management
AI-Assisted Workflows
Certificates
My Experience and Education
2024
-
2026
LUX OASIS HOLIDAY HOMES
(Virtual Assistant in Property Management)
• Guest Communication & AI Operations - Managed guest communication and supported AI-driven operational workflows for hospitality and real estate teams. Focused on improving response efficiency, automating processes, and coordinating with cleaning, maintenance, and listing management teams. Contributed to building and optimizing AI-powered systems designed to reduce operational workload and improve guest experience through faster, more structured communication.
• Managed property listings on Airbnb, Booking.com, and a direct booking platform—creating, updating, and optimizing content for visibility and guest appeal.
• Utilized HostAway as a centralized property management system to streamline operations, automate tasks, and sync calendars across multiple platforms.
• Handled guest communication via email, chat, and platform messaging, ensuring timely, warm, and professional responses that enhanced guest satisfaction and review scores.
• Scheduled and coordinated cleaning teams and external vendors, maintaining high service standards and ensuring units were consistently guest-ready.
• Oversaw social media management, crafting engaging posts and campaigns to boost online presence, attract new guests, and support brand awareness.
• Uploaded and maintained DTCM documentation, ensuring compliance with local regulations and keeping property records accurate and up to date.
• Tracked tasks and generated performance reports using HostAway, Monday.com, Minut, and Keyless App—streamlining operations and providing actionable insights for team and landlord decisions.
• Organized workflows in Trello, and facilitated team communication through Slack and WhatsApp, ensuring smooth coordination across departments and vendors.
• Maintained and updated the company website, ensuring listings, promotions, and brand messaging were current, clear, and visually appealing.
• Created graphic designs in Canva for marketing materials, social media, and branding—delivering professional visuals that aligned with property aesthetics and guest expectations.
• Produced detailed case studies for Host, landlords, and agents, showcasing performance metrics, guest feedback, and subleasing potential to support portfolio expansion.
• Built Standard Operating Procedures (SOPs) for key processes, including guest onboarding, vendor coordination, and listing management—improving team efficiency and ensuring consistency across.
2024
-
2024
QURESHI PROPERTIES
(Operations Manager)
• Oversaw daily operations of multiple property listings, ensuring smooth guest check-ins, accurate calendar coordination, and timely communication across platforms.
• Managed guest services end-to-end, from inquiry to checkout, delivering warm, professional support that consistently led to positive reviews and repeat bookings.
• Coordinated with vendors and maintenance teams, ensuring prompt repairs, reliable cleaning schedules, and high-quality service standards across all units.
• Implemented process improvements that streamlined booking workflows, reduced response time, and enhanced overall guest satisfaction.
• Managed short-term and midterm rental homes, adapting strategies to meet seasonal demand, guest preferences, and landlord expectations.
• Sourced properties for subleasing using tools like Zillow and AirDNA, analyzing market trends and occupancy potential to expand portfolio strategically.
• Posted and optimized leasing units on Marketplace and Airbnb, crafting compelling listings with accurate details, attractive visuals, and guest-friendly captions.
• Resolved guest complaints efficiently, maintaining a high satisfaction rate through proactive communication, empathy, and quick problem-solving.
March 2022
-
2024
FAMILY BUSINESS
(Assistant Property Manager)
• Posted and managed leasing units on Marketplace and Airbnb, ensuring listings were optimized for visibility, accuracy, and guest appeal
• Oversaw property maintenance and repairs, coordinating with vendors to ensure timely resolution and high-quality service
• Handled online inquiries across multiple platforms, providing prompt, informative, and guest-friendly responses
• Resolved guest complaints efficiently, maintaining a high satisfaction rate through proactive communication and quick solutions
• Facilitated rental agreement signings for long-term stays, ensuring smooth onboarding and clear documentation for both parties
• Monitored guest payments and followed up on outstanding balances, maintaining accurate records and ensuring timely collections
• Performed a wide range of property management tasks, including scheduling, reporting, and coordinating with cleaning and maintenance teams to ensure seamless operations
2019
-
2022
Acadsoc Limited / Skybar / Preply
(Top Tutor / Exam Preparation Trainer / English Teacher)
• Recognized as a Top Tutor and Exam Preparation Trainer, consistently praised for delivering high-impact lessons and personalized guidance
• Taught Business English, IELTS, and EFK courses, helping students improve fluency, confidence, and test performance across diverse age groups and backgrounds
• Designed engaging, goal-oriented lessons, tailored to individual learning styles and academic or professional objectives
• Provided one-on-one support and encouragement, fostering a safe, uplifting environment where students felt empowered to grow and succeed
• Worked as a Tagalog–Tagalog-English translator and ESL Teacher, supporting diverse learners across age groups and backgrounds
• Trained and mentored junior ESL teachers, sharing best practices in lesson planning and student engagement
• Delivered personalized language lessons tailored to individual goals, with a focus on fluency, confidence, and cultural understanding
2017
-
2018
Starlight Inc. / Batangas, Philippines
(Deck Cadet)
• Completed one year of onboard ship operations, gaining hands-on experience in vessel management, safety protocols, and crew coordination.
• Maneuvered and navigated the vessel safely under varying sea conditions, ensuring compliance with maritime regulations and navigational standards.
• Supervised loading and unloading of cargo, maintaining accuracy in documentation, and ensuring proper handling to prevent damage or delays
• Assisted in the operations department for two months, supporting administrative tasks, voyage planning, and interdepartmental coordination.
• Scheduled ship travel and coordinated related logistics, including port arrangements, crew rotations, and cargo timelines to ensure smooth operations.
My Services
Airbnb, Booking.com and Listing Management
Manage Airbnb, Booking.com, and direct booking listings, keeping property details, descriptions, and amenities.
Guest Communication and Guest Experience
I manage guest communication from pre-arrival to post-stay, handling inquiries, requests, concerns, and guest needs.
AI-Assisted Workflow Support
I use AI for communication, research, content, and repetitive tasks while developing AI-assisted operations skills daily
SOP and Workflow Development
Create SOPs, checklists, and workflows for property tasks, helping teams work consistently, efficiently, and accurately
Website and Direct Booking Support
I update website content, property details, promotions, and direct booking information to keep guest information clear a
Property Reporting and Case Studies
I prepare property reports, case studies, guest feedback, and updates to support informed owner and team decisions.
PMS and Operations Management
Use Hostaway and PMS tools to organize reservations, calendars, guest information, tasks, and daily property workflows.