2011
Associate in Nursing/Health Care Servicing II
Asian Caregiving Technology Education Center
15+ Years Experience in Sales Development | Lead Generation | CRM | Customer Support
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Hello! I'm Marcelen Lanang, but you can call me Celine.
I am a Sales Development and Client Support Specialist with over 15 years of experience working with international companies in customer service, technical support, and sales support roles. Over the past several years, I have supported businesses in the US and UK by helping their sales teams generate leads, manage customer relationships, and schedule qualified appointments.
I specialize in lead generation, sales support, and CRM management, helping businesses stay organized while building strong relationships with potential customers. I am experienced in working with tools such as HubSpot, Salesforce, Zoho CRM, SalesLoft, and Close.com, as well as lead generation platforms like Apollo.io, Lusha, and LinkedIn Sales Navigator.
My goal is to help businesses streamline their sales process by identifying potential customers, maintaining accurate CRM records, and ensuring consistent communication with prospects.
If you are looking for someone reliable, organized, and experienced in supporting sales teams and managing client communication, I would be happy to help your business grow.
Core Skills and Professional Competencies
Experienced in Sales Development, Customer Support, CRM Management, and Administrative Assistance
Sales and Business Development
Customer Support and Client Relations
Administrative and Office Support
Tools and Technology Competencies
Recruitment and Human Resources
Soft Skills / Interpersonal Skills
Certificates
Professional Experience
Companies and Projects I've previously worked with.
2022
-
2026
US and UK Based Companies
(Sales Development and Client Relations Specialist (Remote))
β’ Managed inbound and outbound client communication for international companies.
β’ Responded to inquiries through email, social media platforms, and messaging systems.
β’ Scheduled appointments and coordinated meetings for sales teams.
β’ Maintained CRM databases including HubSpot, Salesforce, SalesLoft, Zoho CRM, and Close.com.
β’ Conducted lead generation and prospect research using Apollo.io, Wiza and Lusha.
β’ Supported recruitment teams by sourcing and screening candidates for healthcare roles in the United States.
β’ Maintained accurate documentation of customer interactions and recruitment activities.
Companies supported include US trucking software companies, UK training providers, and US healthcare recruitment firms.
2013
-
2022
Multiple International Accounts
(Customer Service | Technical Support | Sales Specialist)
Provided customer support, technical assistance, and sales services across multiple global accounts.
Key responsibilities:
β’ Assisted customers with billing, product inquiries, and service concerns.
β’ Provided technical troubleshooting for mobile devices and digital platforms.
β’ Investigated fraud alerts and handled financial inquiries.
β’ Achieved sales targets through inbound and outbound customer engagement.
β’ Maintained accurate customer records in CRM systems.
Companies include:
β’ Concentrix
β’ Teleperformance
β’ OfficePartners360
β’ Sykes Asia
β’ Harte Hanks Philippines
Accounts handled included Sprint, JPMorgan, Wayfair, Google Pixel, and streaming services.
Services I Offer
I provide reliable support in sales development, customer service, CRM management, and administrative assistance to help businesses operate more efficiently.
Appointment Setting and Calendar Coordination
Schedule qualified calls, demos, and meetings for your sales team.
CRM Management and Sales Pipeline Support
Maintain HubSpot | Salesforce | Zoho CRM | Close.com to keep your sales process efficient.
Lead Generation and Prospect Research
Identify potential clients | Verify contacts | Build organized lead lists.
Customer Support and Social Media Response
Manage client inquiries via email, social media, or messaging apps.
Recruitment Support and Candidate Sourcing
Source, screen, and organize candidates for US and UK companies.
Email and LinkedIn Outreach
Professionally contact prospects to generate interest and grow your sales pipeline.
What Clients Say
Feedback from clients and supervisors Iβve had the privilege of working with.
Jose L.
"Job is complete, my hiring manager said we need to stop it for now and resume it later. Thank you for your timeline work ethic."
Steve T.
"Celine is a dedicated worker! She would be an asset to any organization needing her services!"
Rakin R.
"Thank you for being so consistent and reliable, Celine"
Kirsty S.
"We want to sincerely thank you for all your amazing hard work this year β your dedication and effort have been fantastic, and we really appreciate everything you do. Weβre so grateful to have you on the team! xxx"
Novem C.
"Excellent worker. She is very professional and punctual. Looking forward to working with her again in the future."
Mary Claire S.
"Celine is a very reliable employee who focuses on integrity. She can work with less supervision and is very responsible."
Rejay S.
"She comes to work on time, works well under pressure, and involves other teammates with participation in meetings. She also takes care of transactions in a timely manner as well as follows the required scripts and workflows provided by the client."