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BSIT
Leyte Normal University
More Info About Me
N/a
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
My Experience and Education
December 2018
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April 2024
Inventory Xpress
(Customer Service - Helpdesk Manager)
Achieved 95% resolution rate within 24 hours, consistently exceeding performance targets and boosting customer satisfaction
Trained and mentored team members to reduce errors and enhance accuracy, improving overall client satisfaction
January 2025
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July 2025
Michelle Smit -Shopify
(Customer Support)
Provided prompt and empathetic customer support via email and social media, handling inquiries, complaints, and product questions.
Processed refunds with a structured, tiered approach
Maintained clear documentation of customer cases, disputes, and resolutions for future reference.
Collaborated closely with the brand owner to continuously improve customer experience and streamline support processes.
January 2025
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July 2025
Michelle Smit - Shopify
(Bookkeeping Assistant)
Tracked daily ad spend, COGS, and revenue across multiple Shopify stores
Maintained accurate entries in structured financial sheets feeding into automated dashboards
Reported discrepancies and ensured consistent data flow for reliable financial oversight
January 2025
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July 2025
Michelle Smit
(Junior Facebook Media Buyer)
Launch and set up Facebook ad campaigns following established SOPs
Perform basic video editing for ad creatives using simple editing tools
Resize and adjust images for social media use and promotional materials
Create simple, eye-catching graphics aligned with brand identity
Ensure accuracy and consistency across all ad assets and uploads
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.