2015
Junior HIgh School
Dalandanan National High School
More Info About Me
Enthusiastic and motivated beginner seeking a general position to leverage my strong organizational skills, attention to detail, and passion for learning. Eager to contribute to a dynamic team and support the achievement of company goals while gaining valuable experience and professional growth.
My Skills and Competencies
Caregiving: Elderly Care, Personal Hygiene Assistance, Meal Preparation, Vital Signs Monitoring, First Aid & Basic Life Support
Customer Service & Support: Customer Service, Customer Inquiries, Issue Resolution, Escalation Handling, Client Communication
Virtual Assistance: Data Entry, Appointment Scheduling, Order Processing, Administrative Support
Travel & Reservations: Flight Booking, Flight Rebooking, Flight Rerouting, Hotel Reservations, Travel Booking
Healthcare Support: Appointment Scheduling, Prescription Inquiries, Service Coordination, Healthcare Customer Support
Social Media: LinkedIn, Instagram, Facebook, Twitter/X, Social Media Marketing
Communication & Collaboration: Zoom, Gmail, Google Drive, Google Calendar, WhatsApp, Viber, Messenger
Content Creation & Design: Canva, CapCut, Content Creation
AI & Productivity: ChatGPT, Google Workspace, Google Docs, Google Sheets
Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Certificates
My Experience and Education
07/14/2025
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08/31/2026
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Advisor I , Customer Service under Operations for Healthcare (Appointment Setter))
Assisting patients with appointment scheduling, prescription inquiries, and service coordination. Ensures accuracy in client information and provides quality support through phone and email communication. Demonstrates empathy and professionalism in addressing client needs.
NOVEMBER 04, 2024
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FEBRUARY 09, 2025
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Advisor I , Customer Service under Operations for Healthcare)
The customer is calling to place an order for medical items such as medicine or any other items covered by their insurance, like food, medication, and bills.
MAY 31, 2022
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FEBRUARY 09, 2023
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Advisor I blended support under Hotel Reservation (Back Office) - Booking.com under Credit Control)
Helping customers with their commission concerns and disputes regarding the apartment or hotel they booked.
MAY 02, 2022
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MAY 30, 2022
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Customer Service under YNAP Luxury Branch or YOOX NET A PORTER / MR. PORTER and THE OUTNET)
Helping customers update their information, place an order, cancel items, process returns and refunds, and book a collection with DHL.
JANUARY 26, 2022
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APRIL 30, 2022
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Customer service under UNITED AIRLINES)
Helping customers book flights, reroute flights, and rebook them on another aircraft if their flight is canceled due to weather conditions.
SEPTEMBER 26, 2021
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DECEMBER 26, 2021
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Customer service under MACY’S AND BLOOMINGDALE’S)
Helping customers update their information, place orders, cancel items, and process returns and refunds.
My Services
Customer Service Representative
Experienced in handling customer inquiries, email, chat, and phone support while providing excellent service.
Home Care Scheduler
Skilled in caregiver scheduling, client coordination, shift management, and home care administrative support.
Healthcare Virtual Assistant
Experienced in appointment scheduling, patient support, healthcare administration, and insurance-related tasks.