2012
Bachelor of Science in Hotel and Restaurant Management
Centro Escolar University
About Me
Hi, I'm Mariedel Rollon, though most people know me as Adell. I am a 31-year-old dedicated and detail-oriented professional from Bulacan, Philippines, with experience in customer service, administrative support, and operations.
Throughout my career, I have developed strong communication, problem-solving, and organizational skills while providing excellent support to customers and teams. I am passionate about helping businesses stay organized and productive through virtual assistance, data entry, bookkeeping support, and customer service.
My key skills include:
• Customer Support (Chat and Email)
• Data Entry and Data Management
• Administrative Support
• Calendar Management
• Google Workspace
• Microsoft Office Suite
• Canva
• Time Management
• Attention to Detail
• Communication Skills
•Appointment Setting
•Internet Research
•File Management
•Email Management
•Customer Relationship Management (CRM)
As a reliable and tech-savvy professional, I am comfortable working independently, learning new tools, and adapting to different client needs. My goal is to provide efficient, high-quality support that helps clients save time, streamline operations, and focus on growing their business.
My Skills and Competencies
Bookkeeping
Data Entry
Medical Virtual Assistant
Customer Service
Appointment Setting
Customer Support
Certificates
My Experience and Education
2025
-
2026
Alorica Teleservices Incorporated
(Customer Experience Agent)
Handled 50+ daily customer inquiries via phone and email, resolving concerns
promptly and maintaining a 95% satisfaction rating. Updated and organized customer records in the
database with 100% accuracy. Provided clear, professional support and followed up on requests to
ensure issues were fully resolved. Collaborated with team members to improve service efficiency and
reduce response time.
2021
-
2022
Sutherland Global Services
(CS-Phone Associate)
Assisted customers with account concerns, billing questions, and service requests.
Documented all interactions accurately and maintained detailed logs for reference. Consistently met
daily productivity and quality targets. Resolved complex issues by applying company policies and
problem-solving skills.
2018
-
2019
Teleperformance SE
(Customer Service Representative)
Managed inbound inquiries, answered questions, and guided customers through
solutions. Updated customer information in the system quickly and accurately. Achieved top 15%
performance ranking for quality and attendance. Demonstrated strong multitasking skills while handling
My Services
Book keeping
I help manage financial records, expenses, and bookkeeping with accuracy and care.
Data Entry
I ensure accurate data entry, organized records, and efficient information management.
Medical Virtual Assistant
I support healthcare teams through scheduling, records management, and admin tasks.