Hi! I am Mark

Know more about me

Hi! I am Mark James Saga Saldua, but you can call me James. I'm 25 years old, born in Siay Zamboanga Sibugay Province, but currently living in Taguig City Philippines. I really like reading especially Mangas (Japanese Comics) and watching Animes. I also like driving using my motorcycle and go to rural places. Just to feel the province vibe and far from crowd and the busyness of the city.

I did not go to collage, but I graduated senior high school way back 2018 in my hometown, and after that I went to the Manila and find jobs. I started as a construction worker, I worked there for almost 3 years doing constructions of some skyscrapers here in Metro. Then, I decided to try another career which to be a call center agent. After many attempts, rejections, and failures, I got hired for the international call center taking chat as a chat representative for a British streaming service which providing service for multiple countries. Little over 1 year, I got promoted as a Subject Matter Expert on the same program. I was doing outbound calls, answering emails from the customers, doing some basic troubleshooting on their devices to fix the issue with the app we're operating. After almost 3 years, I realized that, that was not enough, I feel something inside me that urged me to try something because I know I can do more. So after thorough considerations, I resigned from my position as SME and here I am. Giving my all to polish my skills and ready to learn anything just to be a successful Virtual Assistant.

As a I move forward in this career, I am excited to learn and master all the skills that I need to provide excellent service to my future clients. I may not be the sharpest knife in the drawer, but I can assure you that I am dedicated, passionate and reliable in terms on doing the jobs I am assigned to. I would love to connect and explore how we can create something amazing together.

Mark James Saga Saldua
Taguig City, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Medical VA

Certificates

Certificate of Participation

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Senior High School Graduate

Imelda National Highschool

2023 - 2026
IBEX GLOBAL INC
(Subject Matter Expert)

I was assisting agents with their questions regarding the process. As a SME we also taking outbound calls to give more accurate and thorough assistance to the customer, especially because we have elderly customers.

My Services

Medical VA

Scheduling appointments and sending reminders. Updating patient charts and records. Managing insurance claims.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Testimonials


Works

Social Media Manager

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taguig City,
Philippines


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