Hi, I’m Mary. I’m a Executive assistant who’s reliable, proactive, and really good at keeping things organized behind the scenes so everything runs smoothly. I enjoy supporting teams and business owners by taking tasks off their plate, staying ahead of deadlines, and making sure nothing falls through the cracks. I’m a fast learner, tech savvy, and comfortable working independently without needing constant supervision.
I don’t just complete tasks, I create clarity, reliability, and peace of mind so the people I work with can move faster and focus on what matters most.
Polytechnic University of the Philippines
- Provide direct administrative and operational support to the manager, ensuring smooth coordination across the team
- Oversee attendance tracking and monitor team participation during meetings to maintain accountability
- Manage and update Pending Sales Orders and compile Daily Sales Reports for management review and decision-making
- Handle team communications, announcements, and documentation to promote alignment and engagement
- Monitor lead qualification and track performance through reporting and dashboard maintenance
- Build and maintain the Intl Quality Dashboards, ensuring data accuracy and process efficiency
- Prepare and distribute QA Daily Reports and Minutes of Meeting (MoM) for internal and leadership meetings
- Organize and maintain the SharePoint repository for the International Sales Department to streamline information sharing
- Coordinate weekly RAG reports (attendance, collaboration, meetings, and connectivity) with leadership
- Support Summit reporting and outreach initiatives on behalf of management
- Manage calendars, schedules, and follow-ups to ensure the manager and team stay on track with priorities
- Perform additional administrative and coordination tasks as assigned to support leadership and team operations
- Managed end-to-end appointment scheduling for customers due for vehicle servicing, ensuring timely follow-ups and improved attendance rates
- Proactively contacted late, inactive, and no-show customers to
confirm, reschedule, or re-engage appointments
- Reviewed historical customer and vehicle records to accurately verify service requirements, warranty details, and vehicle information
- Prepared and issued appointment slips, ensuring complete and accurate documentation for service advisors and technicians
- Coordinated closely with dealers, service teams, and internal departments to ensure smooth appointment flow and customer readiness
- Supported customer satisfaction initiatives by addressing concerns prior to appointments and escalating issues when needed
- Maintained organized customer lists and service schedules to improve operational efficiency and reduce missed appointments
- Contributed to process improvements by identifying scheduling gaps and recommending workflow enhancements based on customer feedback
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
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