2009
Bachelors Degree in Hotel and Restaurant Management
Our Lady of Fatima University
Need someone who can keep the work moving without being chased?
I’m Mary Rose, a Virtual Assistant and Administrative Operations Specialist with 12+ years of professional experience in administration, customer service, sales, documentation, data management, and business operations.
I have hands-on experience supporting U.S.-based property management operations, including cleaning coordination, service-provider follow-ups, property task tracking, appointment scheduling, property status updates, and administrative support.
I’ve worked with the moving pieces that can easily pile up in a busy property management business vendors needing follow-up, cleaning tasks that need to be tracked, appointments that need to be scheduled, property updates that need to be recorded, and messages that need a response.
That’s where I can step in.
What I Can Take Off Your Plate
PROPERTY MANAGEMENT SUPPORT
* Property and task tracking
* Cleaning and turnover coordination
* Vendor and service-provider follow-ups
* Appointment scheduling
* Property status updates
* Tenant, owner, and vendor communication
* Guest and customer support
* Administrative coordination
ADMINISTRATIVE SUPPORT
* Data entry and database updates
* Excel spreadsheet management
* Reports and record keeping
* Document preparation and formatting
* File and folder organization
* Online research and data collection
* Calendar and appointment management
* Follow-ups and task coordination
My Approach
I don’t want to be the VA who simply waits for the next instruction.
When I’m given a process, I learn how it works, keep track of what needs to happen next, follow up when something is pending, and communicate when an issue needs your attention.
My goal is simple:
You shouldn’t have to spend your day remembering what needs to be followed up.
Whether you need support with property management, administrative work, customer communication, data, documentation, or daily operations, I can help take those recurring tasks off your plate so you can focus on the bigger parts of your business.
If You Think I Could Be a Fit, Let’s Talk About Your Business.
I’d rather learn about your business, your current challenges, and the support you actually need than send you a long list of things I could do.
If you see a potential fit, let’s talk.
I’ve included my Calendly link below so you can choose a convenient time for an interview or discovery call.
Book a time with me:
https://calendly.com/maryroseramos1990/30min
I’m looking forward to learning how I can support your business.
Skills That Keep Your Business Organized
Reliable Virtual Support for Your Daily Operations
Property Management Support
Administrative Operations
Data Entry
Records Management
Tenant and Vendor Coordination
Document Management
Customer Service
Excel and Google Sheets
CRM Management
Task and Follow-up Management
Certificates
My Professional Experience
12+ Years of Administrative, Customer Service Operations Experience
2026
-
2026
10 Stars Homes | U.S.-Based Rental Property Management
(ADMIN CLEANING SPECIALIST / PROPERTY MANAGEMENT ADMINISTRATIVE SUPPORT)
Support administrative activities related to cleaning and rental property operations.
Coordinate and track cleaning, landscaping, and property-related tasks to ensure timely completion.
Monitor property status and communicate updates regarding cleaning, services, and operational requirements.
Coordinate and confirm appointments with vendors, service providers, and team members.
Follow up on scheduled services, outstanding tasks, incomplete work, and service-related issues.
Communicate with internal team members, vendors, tenants, and property owners regarding schedules, services, updates, and property concerns.
Maintain accurate task updates, service information, and operational records using Connecteam and digital communication tools.
Escalate incomplete services, property concerns, scheduling conflicts, and issues requiring additional attention.
Manage changes, cancellations, updates, and service requests while maintaining accurate records.
Support daily rental property operations through organized task tracking, communication, and consistent follow-through.
Work within U.S.-based remote workflows and time-zone requirements while maintaining responsiveness and accuracy.
2026
-
2026
KYC Pro Cleaning & Cleaning Services LLC
(ADMINISTRATIVE / CLEANING & OUTREACH SUPPORT — PART-TIME)
Provided administrative and outreach support for a cleaning services business.
Assisted with customer and prospect communication through calls, messages, and follow-ups.
Supported lead outreach and follow-up activities to generate potential cleaning service opportunities.
Maintained organized customer and prospect information for effective follow-up.
Assisted with scheduling-related communication and coordination.
Followed up with prospects and customers regarding inquiries, requests, and service-related information.
Supported day-to-day administrative tasks and maintained organized communication records.
Managed assigned tasks independently while handling multiple priorities and deadlines.
2025
-
2025
Petr Feysuk - Remote
(VIRTUAL ASSISTANT / ACCOUNTABILITY MANAGER)
Provided remote administrative and operational support to clients, helping organize daily priorities, tasks, and follow-ups.
Monitored task progress and accountability to ensure assigned work was completed accurately and on time.
Maintained spreadsheets, databases, digital records, reports, and organized documentation.
Coordinated administrative tasks and followed up on outstanding action items, deadlines, and client requests.
Communicated with clients, team members, and stakeholders through email, messaging platforms, and virtual communication tools.
Assisted with customer inquiries, outbound communication, follow-ups, and routine administrative requests.
Performed data entry, information verification, database updates, and record maintenance.
Prepared status updates and operational reports to help clients monitor progress and priorities.
Managed multiple tasks independently while maintaining accuracy, organization, and timely communication.
2009
-
2021
Astoria Plaza Hotel / Astoria Vacation & Leisure Club Inc.
(SENIOR CONTRACT OFFICER / ADMINISTRATIVE AND FINANCE STAFF)
Managed customer contracts, records, documentation, and confidential customer information.
Performed high-volume data entry, document processing, spreadsheet tracking, reporting, and database maintenance.
Coordinated with internal departments regarding customer requirements, schedules, documentation, and operational concerns.
Maintained accurate customer and contract records while ensuring documentation was complete and properly organized.
Assisted with booking coordination, scheduling, records management, and customer service within a hospitality environment.
Prepared reports and maintained accurate customer, contract, and administrative information.
Handled customer inquiries and concerns through phone, email, and direct communication.
Coordinated administrative requirements between customers, internal departments, and management.
Maintained organized digital and physical filing systems for important records and documents.
Supported management with administrative coordination, reporting, documentation, and daily operational requirements.
Handled confidential financial and customer information with professionalism and attention to detail.
Recognized for reliability, professionalism, leadership, and administrative performance during tenure.
2021
-
2024
Teleperformance(BPO)
(CUSTOMER SALES REPRESENTATIVE)
U.S. Client Account | Customer Service & Sales
Handled customer interactions for a U.S.-based account through telephone communication.
Assisted customers with inquiries, concerns, service requests, and account-related questions.
Conducted outbound sales calls and engaged prospective customers.
Built rapport with customers and identified needs through active listening and effective questioning.
Presented products and services while addressing customer questions and objections.
Documented customer information and interaction details accurately.
Followed established customer service and sales processes while working toward performance targets.
Developed strong communication, listening, follow-up, and objection-handling skills.
Gained direct experience communicating with U.S. customers and adapting to U.S. business communication standards.
How I Can Support Your Business
Practical, Reliable and Detail-Oriented Virtual Assistance
Property Management VA
Support with property-related administrative tasks, cleaning coordination, vendor communication, scheduling, task tracki
Administrative Virtual Assistant
Data entry, documentation, spreadsheets, email management, file organization, reports, research, and day-to-day administ
Cleaning Operations Support
Cleaning task coordination, service scheduling, completion tracking, follow-ups, and communication with cleaners and ser
Data Entry and Database Management
Accurate data entry, spreadsheet management, database updates, information verification, and organized record keeping.
Customer and Client Support
Professional communication, inquiry handling, follow-ups, scheduling, customer service, and coordination.
Operations and Task Coordination
Monitor tasks, track deadlines, follow up on pending items, organize priorities, and help keep daily operations moving.