2014
Bachelor in Banking and Finance
Polytechnic University of the Philippines
Ready to collaborate—let’s make it happen.
Hi! I’m Patricia, 31, a proud wife and mom of two from Marikina City, Metro Manila, Philippines. I’m highly organized, proactive, and detail-oriented, with a strong track record of balancing professional excellence with family responsibilities.
I hold a degree in Banking and Finance from the Polytechnic University of the Philippines, a Lean Six Sigma Yellow Belt, and training in Power BI and General Virtual Assistance. Over the past 11 years in the BPO and shared services finance industry, I’ve gained extensive experience in accounts receivable, cash applications, bank reconciliation, financial reporting, process improvement, and more. I’m comfortable working with diverse teams, handling complex tasks, and optimizing processes to make them efficient and results-driven.
I’m passionate about learning, growing, and helping businesses succeed. If you’re looking for someone reliable, adaptable, and solutions-focused to support your business, I’d love to work with you and help make your operations smoother and more productive.
My Skills and Competencies
Accounts Receivable Management
ERP Systems
Data Entry
Bookkeeping
Tools and Systems
Attention to Detail
Certificates
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My Experience and Education
2025
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2026
Accenture, Inc.
(Finance Operations Analyst (ATR))
• Process and post payments in the system based on transactions initiated by the ITC team.
• Perform bank posting and reconciliation to ensure payments are accurately recorded in financial systems.
• Support deposit processing requests and monitor payment transactions.
• Create and revise Desktop Work Instructions (DWI) to document updated processes and ensure clear guidance for team members.
• Maintain accurate documentation and support financial controls for payment processing.
2024
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2025
Accenture, Inc.
(Cash Applications Analyst (ITC))
• Process and apply daily cash receipts to customer accounts with high accuracy, ensuring correct allocation and reconciliation.
• Manage refunds, disbursements, and payment disputes while resolving discrepancies efficiently.
• Prepare client reports including Aging and DSO reports to support financial monitoring.
• Conduct knowledge transfer sessions and training for new team members.
• Develop simplified process flows and desktop procedures to improve clarity and reduce operational errors.
2023
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2024
Accenture, Inc.
(Agile Support/Time Report Reviewer)
• Monitored time reporting and timestamp compliance of project managers and team members.
• Ensured adherence to project timelines by tracking and reviewing time reports.
• Sent proactive reminders and follow-ups to maintain compliance with project standards and deadlines.
2021
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2024
Accenture, Inc.
(Cash Applications Analyst (OTC))
• Processed high-volume customer payments and applied them accurately to accounts, ensuring timely reconciliation.
• Managed A/R billing, adjustments, refunds, disbursements, and dispute resolution.
• Investigated payment discrepancies and collaborated cross-functionally to resolve issues.
• Designed and delivered training and knowledge transfer sessions for analysts.
• Recommended process improvements that reduced payment processing time.
2017
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2021
Accenture, Inc.
(Credit Risk Analyst)
• Conducted credit analysis and risk assessments for new and existing customers.
• Monitored customer credit limits, exposure, and order controls to manage financial risk.
• Prepared credit risk reports and recommendations for senior leadership.
• Served as Point of Contact (POC) for escalated credit accounts and cross-department coordination.
• Led initiatives related to internal controls, data privacy, innovation, and operational excellence.
2016
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2017
Accenture, Inc.
(Transaction Processing Associate)
• Managed end-to-end order processing, including order entry, confirmation, fulfillment, and shipment coordination.
• Prepared and analyzed sales and order reports for client distribution.
• Resolved customer issues, discrepancies, and order exceptions to ensure satisfaction.
• Collaborated with stakeholders to support process improvements and operational strategies.
2014
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2016
AIG Shared Services
(Sr. Ops Processor)
• Processed and applied daily cash receipts to customer accounts with high accuracy.
• Reconciled payments with bank statements and AR records.
• Handled intercompany transactions, ensuring proper posting and reconciliation.
• Maintained and verified master data records and premium transactions.
• Prepared and issued dunning letters to brokers to support collections.
• Monitored payments and ensured completion before month-end closing, escalating exceptions when necessary.
My Services
Online Bookkeeping
Experienced in recording financial transactions, managing invoices, tracking expenses, and reconciling accounts.
Data Entry
Responsible for accurately entering, updating, and maintaining information in computer systems and databases.