Hi, I’m Ralph from Davao City, Philippines, a results-driven AI-Powered Virtual Assistant & Business Support Professional with 12+ years of experience supporting international businesses remotely.
My expertise includes General Virtual Assistance, Data Entry & Data Management, Social Media Management, CRM Administration, Lead Generation, Customer Support, Executive Recruiting, Business Development, Travel Coordination, and Administrative Support. I’m experienced in managing high-volume data, maintaining accurate records, supporting daily operations, creating social media content, and working independently with minimal supervision.
I also leverage AI tools and n8n automation to streamline workflows, automate repetitive tasks, improve productivity, and create content more efficiently. My AI experience includes ChatGPT, Claude, Gemini, Canva AI, Adobe Firefly, InVideo AI, HeyGen, and other AI-powered tools.
With a Bachelor’s degree in Business Administration, strong attention to detail, adaptability, and proven remote work experience, I bring a combination of reliable business support, data expertise, social media skills, and modern AI automation to help businesses work smarter and grow.
University of the Immaculate Conception
Davao City, Philippines
• Supported business development by identifying and qualifying new client leads.
• Assisted client outreach and relationship building.
• Coordinated meetings between clients and recruitment teams.
• Maintained and updated lead and client databases.
• Prepared reports, proposals, and presentations.
• Supported recruitment pipeline and hiring targets.
• Managed and grew social media accounts through strategic planning and consistent execution.
• Developed and implemented organic social media strategies to increase brand awareness, engagement, and audience growth.
• Created engaging content tailored to target audiences across multiple social media platforms.
• Wrote compelling captions and optimized hashtag strategies to maximize reach and visibility.
• Monitored and responded to comments and messages, fostering meaningful audience engagement and building strong online communities.
• Tracked content performance and refined strategies based on audience insights and engagement metrics.
• Maintained and updated large datasets by accurately adding, editing, deleting, and organizing information across multiple Google Sheets.
• Ensured data accuracy, consistency, and integrity while managing records and performing routine data maintenance.
• Researched, verified, and organized information to support business operations and reporting.
• Assisted clients with travel planning and VIP concierge services, providing personalized booking support.
• Booked hotel accommodations primarily through Marriott and managed airline reservations using United Airlines, MyIDTravel, and StaffTraveler.
• Coordinated flight bookings through various airline websites based on client preferences and travel requirements.
• Managed travel itineraries, confirmed reservations, and provided timely updates to ensure a seamless travel experience.
• Delivered responsive customer support by addressing travel inquiries, itinerary changes, and booking requests professionally and efficiently.
• Managed GEO and marketplace relational databases, ensuring accuracy and accessibility.
• Handled high-volume data entry for global country, region, and city datasets.
• Processed large datasets (phone codes, payment providers) to support market expansion.
• Implemented validation checks and organized complex tracking sheets to reduce errors.
• Provided email and live chat support via Zendesk, handling order inquiries, billing, subscriptions, payments, and account concerns.
• Processed customer orders and tracked fulfillment using Kunaki.
• Managed inventory, order status, refills, and operational records in Google Sheets.
• Managed social media accounts by creating content in Canva, writing captions and hashtags, publishing posts, and engaging with the community through comments and direct messages.
• Managed customer records in Keap (Infusionsoft CRM), including contacts, subscriptions, billing, tags, email campaigns, and account updates.
• Assisted with CRM integrations, sales funnel setup, testing, and workflow automation.
• Maintained subscription and financial reports in Google Sheets, tracking billing, refunds, chargebacks, disputes, and monthly and yearly revenue.
• Performed quality assurance by testing sales funnels and automations before deployment.
• Gathered and entered company data, including business names, websites, phone numbers, and addresses.
• Verified and maintained accurate records in spreadsheets and databases.
• Processed high volumes of data with strong attention to detail and accuracy.
• Organized and updated information to support business operations.
• Provided technical support for AT&T customers, including device, network, and billing issues.
• Resolved issues efficiently to minimize downtime and improve customer experience.
• Applied troubleshooting and problem-solving skills to deliver effective solutions.
• Documented customer interactions for accurate records and follow-up.
• Maintained professional and empathetic communication to ensure customer satisfaction.
• Assisted Macy’s.com customers via inbound calls for orders, billing, and product inquiries.
• Resolved issues involving product listings, charges, and disputes.
• Delivered professional support to ensure customer satisfaction and smooth e-commerce operations.
• Supported RealNetworks Inc., GameHouse, and Rhapsody customers with software, streaming, and gaming issues.
• Provided step-by-step guidance on product features to improve usability.
• Delivered technical solutions to resolve issues and reduce repeats.
• Maintained clear communication for a smooth customer experience.
• Ensured service quality while supporting global clients under pressure.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Customer support and client coordination via email and messaging platforms, ensuring timely and professional responses.
AI-assisted content creation, Canva graphic design, video creation and editing, AI-generated visuals, and social media c
Manage daily tasks, scheduling, documents, and admin support to keep operations smooth and organized.
AI-powered automation with n8n and integrations to streamline workflows, reduce repetitive tasks, and boost efficiency.
