2017
Bachelor of Elementary Education
Cebu Technological University
More Info About Me
Experienced and detail-oriented professional with a background in customer service, technical support, sales support, and online teaching. Skilled in managing high-volume communication tasks and resolving issues efficiently in fast-paced environments. Adept at multitasking, maintaining organization, and delivering high-quality service with a strong focus on accuracy, communication, and client satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Executive Assistant
Customer Support Specialist
Calendar and Email Management
Certificates
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My Experience and Education
2025
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2026
Little Moon Pte. Ltd.
(Online ESL Teacher)
Conducted one-on-one English lessons for children aged 6–13, improving reading comprehension, pronunciation, and word articulation through structured lesson delivery and interactive teaching strategies.
Enhanced students’ speaking confidence and communication skills, using online teaching tools and personalized activities to support measurable language development progress.
2022
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2025
Channel Information Technology Support and Call Center Development Inc
(Customer Service Representative Malta (EU) account)
Managed 5 concurrent chats or 8 emails per hour, providing timely support for customer inquiries, billing concerns, and technical issues while maintaining accuracy and customer satisfaction.
Handled inbound sales support, processed transactions, and closed sales opportunities while consistently following SOPs and quality checklists to minimize errors.
Provided product and process assistance to onshore and offshore teams, ensuring smooth operations and effective communication.
2019
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2022
Sykes Asia Inc.
(Technical Support Representative US Account)
Handled 30–50 inbound calls per day, assisting customers with internet and landline concerns through clear communication and problem resolution.
Provided step-by-step technical troubleshooting, simplifying complex issues to ensure effective and efficient resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.