2017
Bachelor of Elementary Education
Cebu Technological University
More Info About Me
I am a customer service professional with over seven years of experience in customer support, technical support, sales support, and online teaching. Throughout my career, I have developed strong communication, organization, problem-solving, and time management skills while supporting customers in fast-paced remote environments.
As I transition into an Executive Assistant career, I created this portfolio to demonstrate my ability to manage the responsibilities expected in the role. The projects showcase practical examples of calendar management, meeting coordination, travel planning, business documentation, presentations, and workflow organization using Calendly, Microsoft Office, Google Workspace, Canva, and ChatGPT.
I am excited to bring my customer-focused mindset, attention to detail, and commitment to continuous learning to an Executive Assistant role where I can support executives and contribute to efficient business operations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Executive Assistant
Customer Support Specialist
Calendar and Email Management
Certificates
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My Experience and Education
2025
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2026
Little Moon Pte. Ltd.
(Online ESL Teacher)
Conducted one-on-one English lessons for children aged 6–13, improving reading comprehension, pronunciation, and word articulation through structured lesson delivery and interactive teaching strategies.
Enhanced students’ speaking confidence and communication skills, using online teaching tools and personalized activities to support measurable language development progress.
2022
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2025
Channel Information Technology Support and Call Center Development Inc
(Customer Service Representative Malta (EU) account)
Managed 5 concurrent chats or 8 emails per hour, providing timely support for customer inquiries, billing concerns, and technical issues while maintaining accuracy and customer satisfaction.
Handled inbound sales support, processed transactions, and closed sales opportunities while consistently following SOPs and quality checklists to minimize errors.
Provided product and process assistance to onshore and offshore teams, ensuring smooth operations and effective communication.
2019
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2022
Sykes Asia Inc.
(Technical Support Representative US Account)
Handled 30–50 inbound calls per day, assisting customers with internet and landline concerns through clear communication and problem resolution.
Provided step-by-step technical troubleshooting, simplifying complex issues to ensure effective and efficient resolution.
My Services
CUSTOMER SUPPORT
Delivering professional, empathetic, and customer-focused support across phone, email, and live chat.
EXECUTIVE ASSISTANT
Calendar and inbox management, meeting coordination, executive communications, and operations support.