2012
Electromechanical Technology
Center For Industrial Technology Enterprise
Support That Scales Success.
Hi, I’m Reyland — but you can just call me Rey. I’m 34 years old and currently living in the southern part of Cebu, Philippines. I’m married and a proud father of two daughters, and honestly, they’re my biggest motivation to keep growing and improving in my career.
I’m new to the Virtual Assistant industry, but I’m not new to working hard and being responsible. In my previous jobs, I’ve always made sure to finish tasks on time and do them properly. I don’t like submitting work that I’m not proud of.
I graduated with a 3-year course in Electromechanical Technology, which helped me become more analytical and detail-oriented. I also worked as an Improvement Analyst, where I created reports using Excel and Word to help improve production processes. That job really trained me to pay attention to details and work with data carefully.
I also have BPO experience, where I handled customers and made sure they received proper support. That helped me improve my communication skills and stay calm under pressure.
Recently, I completed training with ProVA PH where I learned Data Entry, Social Media Management, and Bookkeeping. I’m comfortable using Google Sheets, Excel, and Word, and I’m always willing to learn new tools if needed.
I may still be starting out as a VA, but I’m reliable, easy to work with, and committed to doing my best for every client I work with.
If you’re looking for someone dependable who’s willing to grow with your business, I’d be happy to help.
My Skills and Competencies
Social Media Management
Data Entry
Graphic Designer
Content Creator
Email Management
Certificates
×
![]()
My Experience and Education
November 2010
-
December 2012
Pentax RICOH Imaging Products (PHILS.) Corporation
(Improvement Analyst)
Monitored daily production performance using Microsoft Excel to track data, analyze trends, and identify process inefficiencies.
Created detailed improvement reports, charts, and documentation using Microsoft Excel, Word, and PowerPoint for management review.
Conducted root cause analysis on defective products and documented corrective actions using structured data sheets and reporting tools.
Maintained organized production records and databases through Excel spreadsheets, ensuring data accuracy and consistency.
Communicated updates and coordinated with team members using Microsoft Outlook for professional email correspondence.
Led and trained operators by preparing instructional materials and presentations using Microsoft PowerPoint and Word.
Supported continuous improvement initiatives by updating tracking sheets, performance dashboards, and progress reports.
March 2014
-
January 2015
Kudo Support Inc.
(Chat Support)
Provided timely and professional customer support via chat, addressing inquiries, resolving concerns, and ensuring customer satisfaction.
Managed high volumes of customer messages while maintaining accuracy and attention to detail.
Handled complaints with professionalism, identified root causes of recurring issues, and escalated complex cases when necessary.
Assisted customers with product information, account concerns, and order-related inquiries to improve overall service experience.
Maintained clear and effective communication while following company service standards and response guidelines.
February 2015
-
November 2018
Chipbond Technology Corporation
(Technical Assistant)
Assisted engineers in machine operations, troubleshooting, and process monitoring to ensure smooth daily production.
Recorded machine performance data, maintenance activities, and troubleshooting actions using organized tracking logs and spreadsheets.
Maintained accurate documentation of technical reports, equipment status updates, and repair histories.
Supported preventive maintenance activities to reduce downtime and improve operational efficiency.
Coordinated with engineers and production teams to report issues, provide updates, and ensure timely resolution.
Ensured all records were properly documented and filed for audit and reference purposes.
2020
-
2022
Teleperformance Philippines
(Customer Service Representative)
Provided customer support through phone, email, and chat by answering inquiries and resolving issues.
• Maintained clear and professional communication while following company guidelines.
• Recorded customer information accurately and ensured proper handling of concerns.
• Worked with the team to deliver reliable service and maintain customer satisfaction.
My Services
Bookkeeper
Bookkeeper
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.