2012
Bachelor of Science in Business Administration ( Major in Marketing Management
San Pablo Colleges
Let’s make your business run smoother—together.
My name is Rina Arante, a highly motivated and detail-oriented professional based in Liliw, Laguna, Philippines. I am committed to providing reliable, efficient, and high-quality support to businesses and professionals. Known for my strong work ethic, adaptability, and excellent organizational skills, I thrive in fast-paced environments where accuracy, time management, and clear communication are essential. I take pride in my ability to manage multiple tasks simultaneously while maintaining professionalism and consistently delivering results on time.
I hold a Bachelor’s Degree in Marketing Management, which provided me with a strong foundation in business operations and administrative processes. I also completed a Virtual Assistant Training Program under ProVA, where I developed skills in digital tools, remote collaboration, and backend support. With over 10 years of experience as a Reservation Agent in the travel and tourism industry, I have expertise in managing bookings, coordinating with hotels and suppliers, handling customer relations, and optimizing reservation processes. I have a proven track record of delivering excellent service and improving operational efficiency, and I have been recognized multiple times as Employee of the Year for my performance and dedication. Throughout my career, I have developed strong skills in email and calendar management, customer support, data organization, scheduling, administrative tasks, and multitasking I am highly capable of working independently with minimal supervision, making me a reliable and effective Virtual Assistant.
If you're looking for a dedicated, proactive, and results-driven Virtual Assistant who will treat your business with care and professionalism, I’m here to help. Let’s work together to streamline your operations and take the stress off your plate. Message me today and let’s start building a more efficient, streamlined business—together.
My Skills and Competencies
Appointment Booking / Coordination
Time Management and Attention to Detail
Basic knowledge of Microsoft Word
Problem-Solving and Multitasking
Travel and itinerary planning
Customer Service
Email, Calendar and Schedule Management
Data Entry and File Organization
Certificates
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My Experience and Education
2023
-
2026
Lotto Way Tourism L.L.C.
(Reservation Manager)
Oversee the daily operations of the reservations department, ensuring the efficient handling of bookings, cancellations, and modifications.
Ensure all reservations are accurately confirmed, payments are processed promptly, and client requests are fulfilled with attention to detail.
Address customer complaints, issues, and special requests in a timely and professional manner, ensuring high levels of customer satisfaction.
Build and maintain strong client relationships by offering personalized travel solutions and supporting their ongoing travel needs.
Liaise with hotels and other service providers to secure competitive rates and confirm availability for clients.
2020
-
2023
D’PersonalShopperph
(Customer Representative)
Responded to customer inquiries via email and messaging platforms regarding store products and services.
Organized, cataloged, and photographed inventory to support online sales.
Maintained accurate records of sales and transactions.
Built strong customer relationships through friendly communication and high-quality service.
Managed online sales operations through third-party platforms.
Prepared and processed outgoing shipments in a timely and efficient manner.
Handled product returns, ensuring proper processing and customer satisfaction.
2018
-
2020
Lotto Way Tourism L.L.C.
(Reservation Executive)
Organized and coordinated transportation (car and bus rentals), accommodations, tours, and other travel services.
Managed incoming calls for the reservations department, ensuring all inquiries were handled promptly and professionally.
Coordinated with the sales team to manage group bookings and maintained schedules for hotel and tour operations staff.
Assisted in booking and blocking rooms and tours in line with company standards, including handling special reservations.
Processed invoices and LPOs, ensuring accurate and timely daily and monthly payment processing.
My Services
Scheduling & Coordination Services
Calendar management & appointment scheduling with clear communication to track tasks, deadlines, and follow-ups.
Invoicing, Quotation & Documentation Support
Handle invoices, quotes, and documents efficiently to keep your business accurate and organized.
E-commerce & Business Operations Support
Manage online store, service tasks, and business operations to streamline processes and boost efficiency.
Data Entry Specialist
Fast and accurate data entry, record keeping, and database updates to keep your business running smoothly.
Customer Service & Client Support
Reliable client support: emails and calls, process orders, resolve issues, and build customer loyalty and satisfaction.
Administrative & Executive Assistance
Efficient admin support: email, calendar scheduling, meetings and documents done right, on time.