2019
Bachelor of Secondary Education Major in English
Taguig City University
More Info About Me
Hello there!
I am Ruthie, an Operations and Training Professional with years of experience helping businesses build organized, efficient, and high-performing teams.
Throughout my career, I've managed day-to-day operations, supported leadership teams, trained and onboarded employees, created standard operating procedures (SOPs), developed performance tracking systems, and strengthened communication between clients and remote teams. I enjoy transforming complex processes into clear, scalable systems that improve productivity and accountability.
Beyond operations, I have a strong passion for learning and development. I have facilitated training programs, coached employees, designed instructional materials, and supported teams in achieving measurable performance improvements. My background in education has equipped me with the ability to communicate clearly, simplify complex information, and help individuals reach their full potential.
I am known for being highly organized, dependable, proactive, and solutions-oriented. Whether coordinating operations, managing projects, creating documentation, or leading process improvements, I take pride in delivering work with excellence, accuracy, and integrity.
My goal is simple: to help organizations operate more efficiently while creating systems and processes that allow both businesses and people to grow.
Operations Management and Training Leadership
Building efficient systems through process improvement, team coordination, training, performance management, and administrative support.
Operations Management
Administrative Support
Client & Team Coordination
Workflow Optimization
Workforce Monitoring
Process Improvement
Calendar & Schedule Management
Training & Development
Employee Onboarding
Coaching & Mentoring
Performance Management
Team Leadership
Instructional Design
Learning Material Development
SOP Creation & Documentation
Process Mapping
KPI Development
Performance Dashboards
Reporting & Data Analysis
Quality Assurance
Notion
Google Workspace
Microsoft Office Suite
Canva
Data Entry & Database Management
Documentation & Report Generation
Strong Communication
Problem Solving
Critical Thinking
Attention to Detail
Time Management
Organizational Skills
Accountability
Adaptability
Relationship Management
Continuous Improvement
Certificates
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Years of Proven Experience
Years of driving operational excellence through leadership, training, and strategic support.
April 2024
-
July 2026
OVA Virtual Philippines
(INTERNAL OPERATIONS ASSISTANT)
Manage daily internal operations and administrative coordination for
virtual staff and clients.
Facilitated new hire orientations and onboarding sessions for
incoming virtual staff, including regular coaching and check ins.
Monitor attendance, productivity, overtime, scheduling adjustments,
leave tracking, and payroll timesheets with high accuracy.
Serve as a primary liaison between clients and virtual staff, resolving
concerns promptly to prevent escalations and improve retention.
Oversee Hubstaff management, including manual adjustments, idle
time reviews, screenshots, and productivity monitoring.
Generated detailed daily and weekly operational reports to support
leadership decision-making and workforce visibility.
Designed internal communication materials, engagement campaigns,
reminders, and company announcements using creative visual
formats.
Contributed significantly to operational process improvements and
system standardization initiatives.
Key Contributions & Achievements:
- Built centralized tracking system for operations monitoring.
- Developed Notion-based SOP and training system.
- Created KPI and performance tracking tools from scratch.
- Designed onboarding and internal communication materials.
February 2024
-
April 2024
We Access Global Australia
(DATA ENTRY (Admission Officer - Virtual Assistant ))
Performed high-volume data entry and admissions-related
administrative support with strong attention to detail.
Processed student applications, verified documentation, and
ensured compliance with admission requirements.
Managed email correspondence and responded to inquiries
regarding admissions procedures and requirements.
Maintained accuracy and confidentiality while handling sensitive
applicant information.
2020
-
Present
Own Social Media Accounts
(DIGITAL CONTENT CREATOR)
Create engaging TikTok, Youtube and Facebook content highlighting products to drive sales and enhance brand visibility among the target audience
2022
-
2024
CORE Restores
(LICENSED CLAIMS SPECIALIST (Virtual Assistant))
License No.: RN70040129
Managed insurance collections and administrative coordination for
restoration claims.
Communicated with insurance companies through calls, emails, and
text correspondence regarding payment follow-ups, claim updates,
and settlement negotiations.
Negotiated payment arrangements and resolved claim-related
concerns while maintaining strong client relationships.
Coordinated homeowner appointments, cheque pickups, and
scheduling logistics efficiently.
Prepared reports, revised estimates, and organized documentation
requested by adjusters, carriers, and homeowners.
Delivered exceptional customer service while balancing high-
volume administrative responsibilities.
Recognition:
- Consistently recognized as Top Collector across multiple
months for outstanding collections
February 2022
-
June 2024
Probe Group Philippines
(TRAINING OFFICER)
Facilitated onboarding and upskilling programs for new hires and
existing employees within the BPO collections environment.
Designed and delivered engaging training sessions focused on customer service, collections strategies,
communication skills, and system navigation.
Developed instructional materials, assessments, manuals, presentations, and learning resources aligned with
operational goals.
Managed training documentation, attendance tracking, analytics, and reporting.
Conducted coaching sessions, performance evaluations, and knowledge assessments to improve employee readiness
and performance.
Facilitated final interviews and certification assessments for training candidates and interns.
Served as mentor and role model to trainees while maintaining training quality standards.
Major Achievement:
- Successfully pioneered and facilitated upskilling training for a new Line of Business (LOB) in the Collections Department.
September 2021
-
June 2022
Probe Group Philippines
(CREATIVE TEAM LEAD - OFFSHORE)
Promoted to Creative Team Lead Offshore while simultaneously serving as Training Officer.
Led creation of newsletters, visual campaigns, posters, comic strips, and employee engagement materials.
Strengthened interdepartmental communication and employee engagement through creative internal
communications initiatives.
May 2021
-
February 2022
Probe Group Philippines
(ASSOCIATE TRAINER)
Assisted in facilitating training programs and learner development initiatives.
Conducted assessments, training support activities, administrative coordination, and performance monitoring.
Promoted after successfully completing apprenticeship and probationary training requirements.
June 2020
-
May 2021
Probe Group Philippines
(TRAINING APPRENTICE)
Supported training operations, scheduling, documentation, training logistics, and learning material preparation.
Assisted with training evaluations, assessments, and trainer support initiatives.
Participated in train-the-trainer programs and instructional development activities.
September 2019
-
June 2020
Probe Group Philippines
(CUSTOMER EXPERIENCE EXECUTIVE)
Managed inbound and outbound customer communications regarding debt recovery and payment arrangements.
Negotiated settlements professionally while maintaining compliance with company policies and regulations.
Maintained detailed documentation of customer interactions and payment activities.
Delivered high-quality customer service while achieving collection performance targets.
Professional Services
Helping businesses streamline operations, strengthen teams, and improve efficiency.
Operations Management
Supports the company's day-to-day operations by managing and coordinating internal processes with the virtual staff, ass
Administrative & Executive Support
Providing reliable administrative assistance, calendar management, documentation, and business support that keeps operat
Training & Employee Development
Designing onboarding programs, facilitating training sessions, coaching employees, and developing learning resources tha
SOP Development & Process Improvement
Creating standardized workflows, documentation, and scalable systems that improve consistency, accountability, and opera
Client & Team Coordination
Serving as the bridge between leadership, clients, and remote teams through clear communication, proactive support, and
KPI Reporting & Workforce Management
Building performance dashboards, monitoring productivity, generating reports, and supporting data-driven decisions.