Hi, I'm Shaina

Virtual Assistant | Data Entry Specialist and Social Media Manager

I am a dedicated Virtual Assistant specializing in Data Entry, Social Media Management, and Graphic Design. With a fast typing speed of 65 WPM and 98% accuracy, I handle everything from customer order processing to creating detailed construction material listings and budget trackers. I focus on keeping your business organized and your data 100% precise.

I don’t just post on social media; I grow your brand organically. By combining my Graphic Design skills with strategic content, I create posts that capture attention and turn followers into paying customers. I have a proven track record of increasing reach and earnings for businesses by using high-quality visuals and monitoring page insights to see what works best.

My goal is to provide "all-in-one" support for your business. From designing a professional post and managing the comments to listing your products and tracking your monthly cash flow, I handle the details so you can focus on the big picture. I am a proactive, highly organized collaborator ready to help your business grow fast and stay profitable.

Shaina Reyes San Pedro
Trece Martires City, Philippines
ssanpedro14@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Technology-savvy
Communication Skills
Google Workspace and Microsoft Office
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

General Virtual Assistant Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
Bachelor of Science Major in Psychology

Cavite State University - Main Campus

2020
Humanities and Social Sciences

Philippine Christian University

2020 - 2022
IQOR Dasmariñas
(Customer Service Representative)

• Handling Inbound/Outbound Contacts: Managing a high volume of calls, emails, or chats with
energy and enthusiasm.
• Problem Resolution: Taking ownership of customer issues (billing, technical troubleshooting, or
general inquiries) and aiming for First Contact Resolution (FCR).
• Relationship Building: Building trust by providing empathetic, accurate, and efficient solutions.
• KPI Management: Meeting performance targets such as Average Handle Time (AHT), Customer
Satisfaction (CSAT) scores, and quality standards.
• Documentation: Accurately logging customer interactions and data into the system.

2023 - 2024
Original Amazing Barley Hub
(Data Entry Professional)

• Order Lifecycle Management: Accurately logging and tracking daily customer orders within Google Sheets to ensure a real-time for the business.
• Tiered Package Identification: Meticulously auditing customer selections to identify specific service packages, ensuring the correct fulfillment and billing for every transaction.
• High-Precision Data Encoding: Capturing and validating essential customer details—including full names, order dates, service classifications, and shipping/billing addresses—with a 99.9% accuracy rate.
• Customer Retention Analytics: Distinguishing between New and Repeat customers to provide the business with insights into loyalty trends and marketing effectiveness.

2023 - 2025
Original Amazing Barley Hub
(Social Media Management)

• Content Strategy & Creation: Developing a content calendar that aligns with marketing goals. This includes writing copy, designing graphics, and producing short-form video (Reels, TikToks).
• Community Management: Engaging with followers, responding to comments/DMs, and fostering a positive brand community.
• Trend Monitoring: Staying updated on platform algorithm changes, trending audio, and industry news to keep the brand relevant.
• Paid Social Advertising: Managing budgets for boosted posts or targeted ad campaigns (Meta Ads Manager)

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Administrative Support

Handles scheduling, paperworks, and daily admin task so you can focus on growing your business.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Calendar Management

I organize schedules, manage appointments and send reminders to keep daily tasks and meetings on track.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Customer Service & Order Support

I aim for a 5-minute response time for all inquiries to ensure we never miss a potential sale.


Works

Graphic Design

Social Media Manager

Data Entry Professional

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Trece Martires City,
Philippines
Email :
ssanpedro14@gmail.com


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