1997
Bachelor of Arts in Mass Communication-Major in Broadcasting
Centro Escolar University
More Info About Me
Hi, I’m Sherlaine, a highly adaptable and detail-oriented Virtual Assistant. With a unique professional background that blends corporate Sales Coordination in the Middle East with ESL instruction, I bring a rare mix of top-tier communication skills and sharp operational expertise to your business.
I understand what it takes to manage fast-paced environments, having navigated the demanding mechanical/industrial engineering industry. Now, I use that experience to help business owners streamline their day-to-day tasks.
My Core Specialties Include:
➤ Admin & Executive Support: Calendar scheduling, office administration, and workflow organization.
➤ Sales & Order Management: Order processing, estimation, and full-cycle sales process support.
➤ Tech & Systems Proficiency: Hands-on expertise with SAP Business One and accurate data entry.
➤ Customer Success & Communication: Delivering empathetic, high-quality customer service and clear
communication (honed through years of ESL teaching).
➤ Process Optimization: Creating efficient documentation and streamlining daily operations.
Whether you need help organizing workflows, maintaining accurate databases, or managing daily admin tasks, my goal is to give you back your time so you can focus on scaling your business.
Let’s collaborate to elevate your operational efficiency.
My Skills and Competencies
Social Media Management
Virtual and Administrative Assistance
Data Entry and File Organization
Remote Work and Independent Task Handling
Report Preparation and Documentation
Email, Calendar, and Schedule Management
Customer Service
Client Communication and Relationship Management
Certificates
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My Experience and Education
2019
-
2026
Multiple ESL Companies
(Freelance ESL Online Teacher (Remote))
Delivered one-on-one and group English lessons to students of diverse backgrounds and proficiency levels. Specialized in conversational English, pronunciation, and business communication. Customized lesson plans based on students’ goals and learning styles. Maintained high student engagement and retention through interactive teaching methods. Provided constructive feedback to improve students’ fluency, grammar, and confidence. Collaborated with international platforms and adapted to different teaching systems.
2015
-
2019
DANWAY L.L.C. DUBAI
(Sales Coordinator)
Supported daily operations of the sales team through calendar management, scheduling, and coordination.
Organized meetings, internal communications, and office functions to ensure smooth workflow.
Maintained documentation, reports, and task tracking to improve team efficiency.
Acted as a liaison between sales, operations, and clients to streamline communication.
Assisted in prioritizing tasks and deadlines in a fast-paced environment.
2010
-
2015
M.A.H.Y. KHOORY and CO. L.L.C.- DUBAI
(Customer Service Coordinator)
Provided after-sales support to clients across the Middle East and North Africa (MENA) region.
Managed high-volume customer inquiries via email and phone with timely, professional responses.
Coordinated with technical and logistics teams to resolve issues efficiently.
Maintained accurate records of customer interactions, service updates, and follow-ups.
Strengthened client relationships, contributing to customer satisfaction and retention.
2007
-
2010
GALADARI and ASSOCIATES- DUBAI
(Receptionist / Administrative Assistant (Executive Support))
Managed front desk operations and handled client communications professionally.
Maintained executive calendars, appointments, and meeting schedules.
Prepared daily, weekly, and monthly reports with high accuracy.
Supported HR and administrative functions, including attendance tracking and documentation.
Ensured organized filing systems and smooth office coordination.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.