2020
Bachelor of Arts major in Economics
Sultan Kudarat State University
More Info About Me
Hi, I am Shiena, and I am an experienced Administrative Assistant and Customer Service professional with a background in welfare services and fund generation at the Philippine Red Cross. I provide a wide range of administrative and client support services to help organizations operate efficiently, serve their communities effectively, and achieve their goals.
With years of experience in this field, I have honed my skills in handling client communication, managing records, coordinating welfare services, and supporting fundraising initiatives. I am committed to delivering professional, reliable, and detail-oriented support that exceeds expectations.
I have a strong eye for detail, which enables me to efficiently manage tasks such as maintaining accurate records, preparing reports and official correspondence, coordinating community programs, assisting in fundraising campaigns, and supporting project logistics. I also have experience in client relations, ensuring timely responses to inquiries and effective follow-up with beneficiaries and partners.
I am familiar with a range of productivity tools, including Microsoft Office, Google Suite, and database management systems, and I am always willing to adapt to new technologies and workflows to support my team.
As a professional, I am passionate about providing excellent administrative support, ensuring smooth operations, and contributing to meaningful community programs. My commitment to quality, reliability, and efficiency makes me a valuable asset to any organization focused on service and impact.
Shiena Amor Montero Daroy
Isulan Sultan Kudarat, Philippines
Freelancer
My Skills and Competencies
Professional Virtual Assistant
Appointment Setter
Social Media Management
Off Page Optimization
Data Entry
Lead Gen Speialist
Certificates
×
![]()
My Experience and Education
2020
-
2026
Philippine Red Cross Sultan Kudarat Province Chapter
(Administrative Assistant/CSR Welfare Services/Fund Generation Focal Person)
Managed office operations, scheduling, and documentation to ensure smooth workflow.
Maintained accurate records of transactions, client information, and reports.
Prepared and organized official correspondence, memos, and reports.
Provided assistance and support to clients, beneficiaries, and community members.
Responded to inquiries, handled concerns, and ensured timely, professional communication.
Coordinated welfare services, including relief operations, aid distribution, and client follow-ups.
Assisted in planning and implementing fundraising initiatives and campaigns.
Engaged with potential donors, partners, and stakeholders to secure support for programs.
Monitored and reported on fundraising activities, donor engagement, and contributions.
Ensured confidentiality and proper handling of sensitive information.
Collaborated with team members to achieve organizational goals.
Assisted in training and onboarding volunteers or new staff for welfare projects.
Supported project planning, logistics, and implementation of community programs.
2025
-
PRESENT
REMOTE JOB-VIRTUAL ASSISTANT
(INSTAGRAM LEADS/ OUTREACH SETTER)
Conduct outbound outreach to potential clients via Instagram DMs using approved scripts or frameworks.
Initiate cold conversations with targeted leads and build rapport naturally.
Qualify leads based on specific criteria and identify high-potential prospects.
Maintain consistent follow-up with interested leads to nurture engagement.
Schedule appointments, calls, or consultations for qualified prospects.
Track conversations, responses, and lead status in CRM or tracking tools (e.g., Google Sheets, ManyChat).
Engage with prospects professionally while representing the brand’s voice and values.
Collaborate with the marketing or sales team to refine outreach strategies and messaging.
Monitor and report on outreach performance metrics, including response rates and booked appointments.
Stay updated on platform trends and best practices to maximize engagement and lead generation.
My Services
Administrative Task
Performing the daily task of virtual partners by email management, answering phone calls, scheduling appointments and pl
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Specialist
a service that helps businesses to generate new leads for their products or services.