Harnessing nearly three years of dedicated experience in the BPO sector, I have excelled as a Customer Service Representative for renowned brands such as T-Mobile, Kohl’s, and Uber Pro Card. My roles have involved managing high-volume calls, resolving complex issues, and ensuring top-tier customer satisfaction. Additionally, my expertise as an Appointment Setter at Delta Dental has refined my skills in efficient scheduling and patient communication. Now, as a Professional Virtual Assistant, I seamlessly integrate these experiences to offer unparalleled support, superior problem-solving, and exceptional organizational skills to clients across various industries.
Cagayan De Oro College
Humanities and Social Sciences
Key Responsibilities:
1. Order Placement
2. Payment Processing
3. Returns and Exchanges
4.Customer Support
5.Documentation and Reporting
6.Product Knowledge
Key Responsibilities:
1.Customer Interaction
2.Inquiry Handling
3.Problem Resolution
4.Sales and Up-Selling
5.Technical Support
6.Documentation and Reporting
Key Responsibilities:
1. Contact potential and existing clients via phone, email, and other communication channels to schedule appointments.
2. Manage and update appointment calendars for dental professionals, ensuring accuracy and timeliness.
3. Confirm and remind clients of upcoming appointments to minimize no-shows and cancellations.
4. Respond to client inquiries and provide information about Delta Dental’s services and appointment scheduling process.
5. Collaborate with dental office staff to coordinate and optimize appointment schedules.
As a Customer Support Representative for the Uber Pro Card, I play a crucial role in ensuring a seamless and satisfactory experience for Uber drivers who use the Uber Pro Card. This role involves handling inquiries, resolving issues, and providing support related to the debit card, helping to enhance the financial experience of Uber drivers.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.