Developed and maintained Standard Operating Procedures (SOPs) to improve workflow efficiency, ensure process consistency, and support business operations across remote teams.

Responsibilities included:

• Creating step-by-step process documentation for daily operations
• Developing SOPs for bookkeeping and financial workflows
• Documenting invoice processing and payment procedures
• Creating maintenance coordination procedures for property management
• Standardizing tenant onboarding and communication processes
• Preparing training materials and reference guides for team members
• Updating procedures to reflect operational improvements
• Organizing documentation for easy access and team collaboration
• Supporting onboarding and knowledge transfer initiatives
• Ensuring consistency and compliance across business processes

Tools Used:
Google Docs, Google Sheets, Microsoft Word, Notion, Buildium, QuickBooks, Xero, GoHighLevel

This project demonstrates my experience in process documentation, workflow optimization, operations support, and business process improvement for remote teams and growing organizations.