Blank
BS Accountancy
Kingfisher School of Business and Finance
Dedicated General Virtual Assistant | Organized, Detail-Oriented & Results-Driven
Hi! I am Alyssa Paragas Santos, a General Virtual Assistant based in Binmaley, Pangasinan, Philippines with 8+ years of hands-on experience in social media management, administrative support, data entry, CRM management, e-commerce operations, order processing, parcel tracking, lead generation, prospect research, email management, customer support, and appointment scheduling.
I have supported B2B and B2C businesses across dental supply, beauty products, online retail, and food service industries. Proficient in Google Workspace, Meta Business Suite, Facebook Ads, BigSeller, and Canva.
Detail-oriented, highly organized, and a fast learner committed to delivering accurate, efficient, and reliable support to help businesses grow and operate smoothly every day.
Currently open to remote work opportunities and ready to be your dedicated long-term Virtual Assistant!
My Skills and Expertise
Tools and services I use to help your business run smoothly
Social Media Management
Graphic Designer
Data Entry
Content Creator
Email and Customer Support
Lead Generation
E-Commerce Operations
Appointment Scheduling and Admin
Google Sheets and Data Management
Facebook Ads Management
Certificates
×
![]()
My Work Experience and Education
Real-world experience that shaped my VA skills
2023
-
2026
Dental Traders Company
(Account Executive / E-Commerce, Sales and Digital Advertising)
Worked as an Account Executive managing 100+ daily customer inquiries while maintaining fast response times and high client satisfaction. Planned and executed biweekly Facebook ad campaigns through Meta Business Suite, managing audience targeting (age, location, interests) and adjusting creatives and targeting mid-campaign to drive inquiries and improve conversion rates. Created simple ad graphics and promotional content using Canva, and edited short-form videos using CapCut to support social media campaigns. Processed orders using BigSeller and coordinated inventory management, checks, and shipment scheduling. Performed accurate data entry and maintained organized customer, order, and shipment records in Google Sheets. Executed outbound lead generation strategy targeting 100+ prospective B2B clients, conducting research to identify leads and nurture the sales pipeline.
2026
-
Present
Pop-up Coffee Shop
(Small Business Owner / Operator)
Managed daily e-commerce operations including order processing, customer service, and sales tracking to ensure smooth workflow. Created organic social media content and promotional graphics using Canva, and edited short-form videos using CapCut to support daily marketing and brand visibility — no paid ads, purely organic growth. Coordinated inventory management, supplies, and setup to ensure efficient business operations. Handled customer inquiries and transactions while maintaining fast and accurate service. Tracked daily sales and expenses to maintain organized financial records.
2022
-
2023
Helmet Online Shop
(E-Commerce Sales Operator)
Managed end-to-end e-commerce operations including product listing creation, customer inquiries, and order processing. Performed data entry and maintained organized records of customer orders and parcel tracking updates. Maintained Facebook Page and Marketplace listings using organic content strategies to drive consistent online sales and brand visibility.
2018
-
2022
Beauty Products Company
(Social Media & Online Sales Associate)
Managed social media management across Facebook Page and Marketplace using organic content strategies to drive consistent product sales and grow online presence. Handled customer inquiries, product listing optimization, and basic after-sales coordination to ensure customer satisfaction. Performed data entry and maintained CRM records of customer details and order history. Conducted prospect research to identify and reach new potential buyers and expand the customer pipeline.
2018
-
2018
Driving School
(Administrative Assistant)
Provided administrative support including student enrollment processing, appointment scheduling, and daily report generation. Managed customer inquiries via calls, chat, and walk-ins while delivering accurate information and excellent customer service. Maintained organized CRM records of student details, payments, and scheduling data using Google Sheets. Prepared daily administrative reports on enrollments, payments, and operations to support smooth business workflow.
2015
-
2017
McDonald's
(Customer Service Associate)
Delivered fast and accurate customer service in a high-volume, fast-paced e-commerce and service environment. Managed order processing, payments, and customer concerns while maintaining efficiency and accuracy. Performed data entry and maintained accurate transaction records to support daily operations reporting. Adapted across multiple roles including cashier, kitchen, and service operations demonstrating strong multitasking and remote-ready work ethic.
What I Can Do For You
Reliable and professional VA services to grow your business
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Accurate data entry, CRM records, Google Sheets management, web research, and organized report generation.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Email & Customer Support Management
Handling high-volume customer inquiries, inbox management, email responses, and follow-ups to ensure client satisfaction
E-Commerce Operations & Order Management
End-to-end order processing, inventory coordination, parcel tracking, and product listing optimization via Google Sheets
Lead Generation & Prospect Research
Identifying B2B and B2C prospects, building lead lists, outbound follow-ups, and nurturing leads to drive conversions.