Bachelor of Information Technology
University OF Mindanao
My name is Cristian Jimenez, and I am proudly based in Davao City, Philippines. I am married and a proud father of two daughters. I hold a Bachelor's Degree in Information Technology from the University of Mindanao – Davao City and a Computer Hardware Servicing NC II certification. My educational background, combined with my experience in customer support, lead generation, and technical assistance, has equipped me with strong communication, problem-solving, and organizational skills.
Throughout my career, I have worked in customer service, technical support, lead generation, and client management across various industries. Most recently, I served as a Client Support Specialist at Baytree Managements, where I handled Marriott and Hilton hotel reservations, United Airlines flight support, Telegram chat support, Slack management, and Google Sheets organization. I have also worked as a Lead Generation Specialist for Webox and Green Wave Ingredients, utilizing tools such as HubSpot, Apollo, ZoomInfo, Crunchbase, Seamless, and LinkedIn Sales Navigator to research, qualify, and manage leads while supporting sales teams and achieving performance targets.
Additionally, my experience with Nickson's Ecomm, BConnected Marketing Consulting, and VXI Global Solutions strengthened my expertise in customer service and technical support through phone, email, and live chat channels. I am a dedicated, adaptable, and results-driven professional who values continuous learning and delivering exceptional service.
With my diverse background and strong work ethic, I am confident in my ability to contribute positively to your organization and support its success. I would welcome the opportunity to discuss how my skills and experience can benefit your team. Feel free to send me a message—I look forward to connecting with you.
University OF Mindanao
Hotel Support (Marriott & Hilton) and Flight Support (United Airlines). Provided chat-based customer support through Telegram. Assisted customers with hotel reservations, inquiries, and flight-related concerns. Managed internal communications and workflow using Slack. Maintained and organized documents using Google Drive. Updated and tracked operational data through Google Sheets. Delivered timely and professional customer service while ensuring issue resolution.
Identified and researched potential leads through LinkedIn, Google, online directories, and social media platforms.
Gathered and verified key prospect information, including company details, contacts, emails, phone numbers, industries, and locations. Qualified leads according to sales criteria and campaign requirements. Maintained accurate and organized CRM records. Coordinated with cold callers and sales representatives by providing qualified lead lists.
Prepared daily and weekly lead generation reports and performance updates.
TOOLS:
FASTPEOPLE
truepeoplesearch
usphonebook
zoominfo
seemless
Google Sheets
Slack
Manage lead lists using our CRM and other tools. Generating leads and data will depend on our clients' requests based on their criteria. Research and qualify leads to ensure that we meet the target of our client's criteria. Creation of a lead targeting list (based on a clear target audience and parameters). We also verify the leads from the company website and LinkedIn just to make sure. We use ClickUp to plan, track, manage the list, and send our daily report to our manager.
TOOLS:
Hubspot
LinkedIn Sales Navigator
Datamyne
Salesforce
ClickUp
Seamless
Crunchbase
Zoominfo
Apollo
Google Sheets
Excel
Slack
Google Search
Managed Amazon seller account health and compliance.
Processed and fulfilled customer orders.
Created, updated, and maintained Amazon product listings in accordance with platform policies.
Generated sales reports and analyzed performance metrics.
Responded to customer inquiries via email.
Updated order statuses and conducted order follow-ups.
Monitored inventory levels and submitted inventory reports.
TOOLS:
Amazon Seller Central
Keepa
Helium 10
Google Spreadsheet
Utilized LinkedIn Sales Navigator to identify and connect with decision-makers. Conducted outreach through LinkedIn, email, and other communication channels. Followed up with prospects to convert cold leads into qualified opportunities. Scheduled meetings for the sales team with qualified prospects. Generated weekly reports on lead activity, conversions, and campaign performance. Collaborated with sales teams to improve targeting strategies and messaging.
Utilized LinkedIn Sales Navigator to identify and connect with decision-makers.
Conducted outreach through LinkedIn, email, and other communication channels.
Followed up with prospects to convert cold leads into qualified opportunities.
Scheduled meetings for the sales team with qualified prospects.
Generated weekly reports on lead activity, conversions, and campaign performance.
Collaborated with sales teams to improve targeting strategies and messaging.
Inbound calls, Live Chat, Email Support
Replying to email concerns using Zendesk.
Answers questions about a company's products or services.
Processing transactions.
Provide proactive customer outreach.
We are handling customer complaints.
Collecting and analyzing customer feedback
Amazon seller account management: listings, orders, inventory, customer support, compliance, and sales reporting.
Lead Generation Specialist in prospecting, lead qualification, and CRM management across multiple industries. Skilled in
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.