N/A
Information Technology
Montessori Professional College
Administrative and Operations Support Professional
I am a detail-oriented and highly organized administrative and operations support professional with extensive experience in human resources, project coordination, data management, and customer support. Over the years, I have developed strong skills in handling employee documentation, recruitment processes, report preparation, data entry, and team coordination. I am proficient in Microsoft Excel, PowerPoint, and various data management systems, ensuring accuracy and efficiency in all tasks. I am passionate about providing reliable support that helps organizations maintain smooth operations and achieve their business goals.
My Skills
Areas where I excel professionally
Lead Generation
Email Management
Social Media Management
Administrative Virtual Assistant
Data Entry
Content Creator
Certificates
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Work Experience
Professional roles I’ve handled over the years
2023
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2025
Goodfaith Placement Agency
(HR Associate)
Responsible for assisting in recruitment and hiring processes, including screening applicants and coordinating interviews. Handles administrative HR tasks, employee documentation, and assists in processing employee resignations and clearance. Provides general HR support to ensure smooth daily operations of the department.
2019
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2023
JRT Telecom Enterprise Inc.
(Project Coordinator/Team Leader)
Served as Project Coordinator and Team Leader for four years, overseeing Quality Inspectors assigned to PLDT projects. Led the team in inspecting internet installations completed by third-party contractors, ensuring compliance with PLDT’s quality standards. Reviewed and validated inspection reports, ensuring accurate documentation of customer installation details using Microsoft Excel. Prepared and consolidated reports and presentations in Microsoft PowerPoint, including photo documentation of substandard installations, which were submitted to PLDT for evaluation and penalty assessment. Actively participated in both online and in-person meetings with management to discuss process updates and operational improvements.
2018
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2019
Jinshenglong Business Support Inc.
(Encoder)
Responsible for encoding and monitoring player transactions on the company’s platform. Processed financial activities such as deposits, payouts, and withdrawals for players. Ensured that all transactions were accurately recorded in the system and in Microsoft Excel. At the end of each shift, performed reconciliation by tallying system records with Excel data to ensure that all released funds were accurate and properly documented.
2016
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2018
CuroTeknika Inc.
(Network Support Associate)
Handled inbound customer support calls for PLDT subscribers experiencing internet-related concerns such as slow connection or loss of internet service. Assisted customers by performing troubleshooting procedures during the call and created service reports when a technician visit was required. Promoted to Tier 2 support, responsible for conducting outbound calls to confirm if internet issues were already resolved after technician visits and closing open service tickets. All customer interactions and reports were recorded using the company’s system and Microsoft Excel for monitoring and documentation.
2015
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2018
Manila Southern Associates Inc.
(Checker)
Responsible for checking and inspecting items purchased by customers before they are released from the store to ensure that all products are in good condition and free from defects. This process helps prevent item exchanges and refunds. Also responsible for organizing and tallying the Point-of-Sale (POS) or terminal bank copies of debit card transactions used by customers for proper documentation and record keeping.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.