Customer Chat Support

Provided real-time chat support, resolving inquiries quickly and accurately to improve response times and customer satisfaction through clear, empathetic communication.

Online Casino CSR

Supported high-volume player inquiries on accounts, payments, bonuses, and gameplay, ensuring fast resolution, compliance, and a secure player experience.

E-Commerce CSR

Resolved order, payment, shipping, and product issues efficiently, reducing refunds and chargebacks while strengthening customer trust and repeat business.

Facebook Page: SGA Online Game 

Tools Used: 
Facebook
Telegram

Canva

Facebook Page: Op-Star Online Shopping

Tools used: 

Facebook
Whatsapp
Telegram
Dingtalk
17th Tracker
Erp system
Orderplus System