2018
I.C.T ( Information and Communication Technology )
St. Vincent School Foundation Inc.
Helping businesses and people succeed through teamwork, positivity, and reliable support.
Hi! I’m Rona Dela Cruz, a customer service professional with a love for helping people and making every interaction count. With a background in Information and Communication Technology ( ICT ) and over a year of experience as a Customer Service Representative, I’ve learned the value of patience, empathy, and teamwork.
Beyond my career, I’m a proud mom to a beautiful 2-year-old daughter, who motivates me every single day. Becoming a mother has taught me balance, resilience, and the power of determination — qualities that reflect in the way I approach my work and life.
I’m eager to bring my skills, positivity, and strong work ethic to a company where I can contribute to meaningful goals and long-term success.
My Skills and Competencies
Tech-savvy (Skilled in MS Office, Google Workspace, file management, and online communication tools.)
Detail-Oriented
Dependable and Reliable
Data Entry
Certificates
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My Experience and Education
2022
-
2023
Alorica Clark
(CSR (Customer Service Representative ))
Assisted customers by providing support through multiple channels (phone, email, and chat), ensuring timely resolution of inquiries, technical issues, and account concerns.
Delivered clear, empathetic, and professional communication while guiding customers through troubleshooting steps and service updates.
Updated customer information accurately in the system, ensuring seamless service continuity and personalized assistance.
Identified customer needs and provided suitable solutions, occasionally upselling products or services to enhance customer experience.
Escalated complex cases to management when necessary, while maintaining accountability and follow-through until issues were resolved.
2019
-
2022
Superl Philippines Inc.
(Inking Operator)
Performing inking tasks, meeting quotas, potentially working with various materials and learning new skills.
manufacturing company that produces luxury and fashion bags and luggage.
My Services
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.