The Launchpad is a fast-growing business services and outsourcing firm located in Davao City. Founded in 2017, they specialize in high-performance outbound sales, appointment setting, B2B lead generation, and customer service for international clients

Role:

Verified customer info in VICIDial, used Eyebeam dialer & Google Docs to log records before connecting to licensed agents.

Campaigns:

• Life Insurance
• Auto Insurance
• Health Insurance
• Medicare Insurance

Responsibilities:

• Verified customer information for insurance qualification.

• Ensured only quality calls were transferred to licensed agents.

  
  

Tools Used: VICIDial CRM, Eyebeam dialer, Google Docs

Results/Impact: Improved call quality and compliance; tracked transfers and sales for reporting accuracy.